Videos won't work

Brent Michael

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Apr 16, 2015
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So my girlfriends gs6e+ will no longer play videos. They worked fine and then we ended up having to go to Cleveland Ohio from Seattle area and both her gs6e+ and my note 5 worked strangely and videos wouldn't work. Since we got back, my note 5 has figured it's crap out and worked, but my gfs gs6e+ is still having problems. I'd say that less than 1 out if 10 videos work. Oh I forgot to mention. It doesn't matter what app you are using. Facebook does nothing, YouTube loads video fully but never play and Google play movies just fully doesn't work. Can you please help?

Samsung galaxy note 5 32GB
Running 5.1.1
On AT&T
 

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