1. AC Question's Avatar
    My Samsung Galaxy s6 edge+*
    Have often time have problems when watching youtube, it would freeze and at the same time the touch key sound stops working, please help !
    Q2
    I tried manually cache wipe but didn't work ..it comes and goes ???
    01-21-2016 01:31 AM
  2. the tall guy's Avatar
    Hi, are you using the Youtube app or Chrome? secondly are you trying to view 1440p videos with a poor signal?
    01-21-2016 03:47 AM
  3. TFdevastator217's Avatar
    Hi, are you using the Youtube app or Chrome? secondly are you trying to view 1440p videos with a poor signal?
    I have 4g LTE and full signal bars
    I watch videos in any quality but mainly 720p
    OR 480p
    01-21-2016 05:49 PM
  4. the tall guy's Avatar
    I have 4g LTE and full signal bars
    I watch videos in any quality but mainly 720p
    OR 480p
    Hi and welcome to AC are you using the app or Chrome to view the videos?
    01-22-2016 06:39 AM
  5. TFdevastator217's Avatar
    Hi and welcome to AC are you using the app or Chrome to view the videos?
    I use the Youtube app
    01-22-2016 11:35 AM
  6. the tall guy's Avatar
    I use the Youtube app
    Hi and apologies for the late reply. Do you have the recent version installed on your phone? have you tried to uninstall the app and reinstall it? I have had this issue in the past, where my Moto X Style would freeze during playback and the phone would be useless unless I turned it on and off - I just put it down to too much heavy viewing at one time.
    01-26-2016 02:44 AM
  7. TFdevastator217's Avatar
    I'm not sure if that's the case, Cause I recently found out. .it's not only youtube but viewing anything online with video wouldn't work. I don't know but if I don't find a solution. .I think it might be a virus idk .
    01-29-2016 08:48 PM
  8. torbach1's Avatar
    I would take it into a Best Buy Samsung Center for support. They should be able to troubleshoot and also reset if you have a virus.

    Posted via the Android Central App
    01-30-2016 02:16 PM

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