1. 04291986's Avatar
    My phone sleeps whenever it's faced upside down.

    I personally find it impractical, because when I want to tilt my phone upwards and take a picture, its screen turns off, and there's no way to wake it up unless if you hold the phone upright again.

    Maybe my explanation here isn't clear but, I hope this link here would help you guys to understand the situation.

    01-24-2017 12:19 PM
  2. SpookDroid's Avatar
    Go to the Display Settings and make sure that the option to keep screen turned off in dark places is not active or Smart Stay (where the screen turns off if your eyes aren't facing the screen).
    01-24-2017 12:59 PM
  3. 04291986's Avatar
    Go to the Display Settings and make sure that the option to keep screen turned off in dark places is not active or Smart Stay (where the screen turns off if your eyes aren't facing the screen).
    I've tried that.... unfortunately it didn't work.
    01-24-2017 04:56 PM
  4. SpookDroid's Avatar
    What about disabling any gestures like flipping to mute?
    01-24-2017 08:21 PM
  5. 04291986's Avatar
    What about disabling any gestures like flipping to mute?
    Yes I'm afraid it still didn't work.
    I also tried to boot into safe mode to check for any possible third party apps causing the problem, sadly I couldn't figure out the problem
    01-24-2017 08:40 PM
  6. TubeYou User's Avatar
    I have that problem too. I do not know how to fix it. I'm using the Samsung Galaxy S6.
    01-25-2017 09:53 AM
  7. romeupalos's Avatar
    Hey!

    This problem was happening to a friend of mine since yesterday when we were able to find the root cause.
    I'm not sure its the same for you, but you could give it a try!

    He uses a "Game Tuner" application from Samsung, and when he selects a custom profile and open any game, the phone starts to behave like yours, even after he closes the game... the solution for now is to use a built-in profile like "High Performance" or "Power Saving".

    Another thing that you could try is to force close the "Game Optimizing Service" application.
    Go to Settings -> Application Manager -> Game Optimizing Service -> Force Stop.

    I hope it helps!
    01-25-2017 10:39 AM
  8. Guardboss's Avatar
    Just made an account to thank you. My S7 Edge started doing this too and your fix worked.
    SpookDroid and romeupalos like this.
    01-25-2017 04:49 PM
  9. SpookDroid's Avatar
    Just made an account to thank you. My S7 Edge started doing this too and your fix worked.
    Just to confirm, it was Romeupalos' solution that 'fixed' it, right? In case any other users run into the same issue
    romeupalos likes this.
    01-25-2017 04:55 PM
  10. 04291986's Avatar
    Hey!

    This problem was happening to a friend of mine since yesterday when we were able to find the root cause.
    I'm not sure its the same for you, but you could give it a try!

    He uses a "Game Tuner" application from Samsung, and when he selects a custom profile and open any game, the phone starts to behave like yours, even after he closes the game... the solution for now is to use a built-in profile like "High Performance" or "Power Saving".

    Another thing that you could try is to force close the "Game Optimizing Service" application.
    Go to Settings -> Application Manager -> Game Optimizing Service -> Force Stop.

    I hope it helps!
    Thank you!
    Force closing "Game Optimizing Service" and resetting "Game Tuner" to their defaults solved the problem!
    maybe temporarily...
    I wonder if it's the problem with the app itself? It didn't happen in the past though
    romeupalos likes this.
    01-25-2017 04:59 PM
  11. Guardboss's Avatar
    Just to confirm, it was Romeupalos' solution that 'fixed' it, right? In case any other users run into the same issue
    Yes, sorry, I forgot to quote.
    romeupalos likes this.
    01-25-2017 05:02 PM
  12. SpookDroid's Avatar
    Hey!

    This problem was happening to a friend of mine since yesterday when we were able to find the root cause.
    I'm not sure its the same for you, but you could give it a try!

    He uses a "Game Tuner" application from Samsung, and when he selects a custom profile and open any game, the phone starts to behave like yours, even after he closes the game... the solution for now is to use a built-in profile like "High Performance" or "Power Saving".

    Another thing that you could try is to force close the "Game Optimizing Service" application.
    Go to Settings -> Application Manager -> Game Optimizing Service -> Force Stop.

    I hope it helps!
    Thanks for that solution post! I think I saw the Game thing updating recently, so hopefully it's a bug that will get squashed soon or at least with the Nougat update.

    Thanks again!
    romeupalos likes this.
    01-25-2017 05:29 PM
  13. romeupalos's Avatar
    Thanks for that solution post! I think I saw the Game thing updating recently, so hopefully it's a bug that will get squashed soon or at least with the Nougat update.

    Thanks again!
    I'm glad that I could help you guys!

    You're right! We sent an email about the bug to Game Tuner team three days ago. They fixed it and released the new version yesterday.
    So hopefully everybody can use custom profiles again without turning the screen off!!
    SpookDroid likes this.
    01-27-2017 12:33 PM
  14. SpookDroid's Avatar
    I'm glad that I could help you guys!

    You're right! We sent an email about the bug to Game Tuner team three days ago. They fixed it and released the new version yesterday.
    So hopefully everybody can use custom profiles again without turning the screen off!!
    Oh, wow! See, reporting works!
    romeupalos likes this.
    01-27-2017 12:43 PM

Similar Threads

  1. Screen Change - Now won't wake up
    By BStewart21sc in forum LG V20
    Replies: 4
    Last Post: 06-07-2017, 08:59 AM
  2. Nexus 5X; Rebooted and no longer turns on
    By Laurent Duperval in forum Ask a Question
    Replies: 1
    Last Post: 03-03-2017, 05:52 AM
  3. Hard reset phone with no screen
    By menappi in forum Samsung Galaxy Note 5
    Replies: 8
    Last Post: 02-06-2017, 10:14 PM
  4. Replies: 1
    Last Post: 01-24-2017, 02:58 PM
  5. Why is my phone not notifying me when I get a text?
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 01-24-2017, 10:30 AM
LINK TO POST COPIED TO CLIPBOARD