1. Niclou89's Avatar
    Hey all I've been trying to reset my old Samsung s6 edge + with no joy, I haven't got access to the email I set it up with when I got the phone and can't remember the password I used so can't factory reset it through the settings.

    When trying to perform a hard reset I can't get into the menu it's just flashing up with the Samsung boot screen over and over again then not letting me into the data menu!!

    Can it be reset using a laptop in any way without me having my password!?
    04-24-2017 08:21 PM
  2. Rukbat's Avatar
    You need the old email account. Contact the provider for that account. (Always secure Android phones with Google email addresses, so you can leave them active forever.)
    04-25-2017 01:47 PM

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