1. conSam's Avatar
    I have a Galaxy S6 Edge with Verizon. My camera hasn't been working the last few days so I did a factory reset, stupidly without saving precious pictures of my family. I downloaded and paid for Fonelab to restore my lost files, which told me I needed to root my phone. I downloaded and tried with RootGenius and Kingo root. Both failed. I have no idea what I am doing but I am SO desperate to recover my pictures!! Can anyone tell me how to recover these files???
    05-05-2016 02:02 PM
  2. N4Newbie's Avatar
    Unfortunately, you most likely cannot do so.

    Are you sure they are not backed up to the cloud? If you have a Gmail account, try going to https://photos.google.com/login on a PC and see if anything is there.
    05-05-2016 02:11 PM
  3. conSam's Avatar
    It looks like the last update was August of last year and none of the very important pictures are in there. I am so heart broken
    05-05-2016 03:30 PM
  4. tyson0007's Avatar
    Trying to recover lost pics
    08-01-2018 06:33 PM

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