08-28-2016 08:47 AM
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  1. djpushplay's Avatar
    [snip] Returned to store and got an immediate replacement which seems fine so far....this is def a hardware issue!
    This is a hardware issue with the accelerometer chip which seems to fail after a fast charge which heats up the battery and nearby components. This cannot be fixed via firmware/software updates.
    04-15-2015 01:07 AM
  2. djpushplay's Avatar
    did the *#0*# to test the sensor

    Accelerometer Sensor x is stuck at -32768

    someone on the xda forum said theirs was stuck at the same. hopefully there is a software fix for this.
    The hardware test program via phone app (*#0*#) tests the hardware directly and reads the accelerometer chip values. Therefore, there is no software/firmware fix that is possible. You will have to replace the unit.

    I'm on my 3rd S6 edge, and so far (knock on wood), it's working for over 24 hours. My second unit lasted about 1 hour, the time it took to fast charge the battery. It appears that the heat from the charging is causing a failure of the accelerometer chip. The reason why I think it's heat related is because the units seem to work out of the box and only fails after some time has gone by. In my case, both my failed units were fast charged to 100% causing the battery to get very hot. It's just a theory but I have a lot of experience with hardware so it's an educated guess.
    04-15-2015 01:15 AM
  3. Thomas Paul2's Avatar
    This is a hardware issue with the accelerometer chip which seems to fail after a fast charge which heats up the battery and nearby components. This cannot be fixed via firmware/software updates.
    It's not necessarily the fast charger. Before I even turned my phone on I used the fast charger to charge it to 100%. When I turned the phone on and got it set up I was able to rotate my phone and my camera took right side up pictures. It wasn't until a few hours later that everything went crazy.
    04-15-2015 03:19 AM
  4. wvebert's Avatar
    For anybody still holding one that wont rotate, do you hearing a rattle near the top right of the body?
    *hear*
    04-15-2015 08:21 AM
  5. DocRid's Avatar
    For anybody still holding one that wont rotate, do you hearing a rattle near the top right of the body?
    *hear*
    Yes, mine rattles.

    Though my S4 rattles a little too but works fine.
    04-15-2015 08:31 AM
  6. cruisencode's Avatar
    This is a hardware issue with the accelerometer chip which seems to fail after a fast charge which heats up the battery and nearby components. This cannot be fixed via firmware/software updates.
    I don't think this is necessarily true. My wife and I both have the 64GB Verizon S6 edge and only mine has this issue. We have both used the fast charger and both used the wireless charger. One difference that I can think of is that I setup the fingerprint security and she did not. Also, I have an Android Wear watch and she has a Samsung Gear watch (I forget which model).
    04-15-2015 08:43 AM
  7. techman05's Avatar
    I set up finger print and still can rotate. I only had a weird experience when I plugged in a more firmer USB plug and one of the volume button felt like they were being pushed and returned back to it's place. Note: it was already doing the issue before hand.

    If it is a charge issue I'd bet there's a plastic ring around the inside and the rotation chip is somewhere around there.
    04-15-2015 08:54 AM
  8. DocRid's Avatar
    Local store got lucky and got a small shipment in, so I just replaced mine. Screen rotation works... for now.
    04-15-2015 10:56 AM
  9. caporalea's Avatar
    This is a hardware issue with the accelerometer chip which seems to fail after a fast charge which heats up the battery and nearby components. This cannot be fixed via firmware/software updates.
    The testing platform only displays the info it's getting from the accelerometer. If the drivers for the accelerometer are buggy, there's no way to tell if it is a hardware or software issue unless Samsung confirms, or someone opens the phone and confirms that the chip is shot.

    Additionally this is the same issue affecting the nexus 7, 5, and many other lolipop devices.
    bholt6 likes this.
    04-15-2015 11:24 AM
  10. jettie1767's Avatar
    I received my replacement S6 Edge 64gb today. So far the rotation is working. Hopefully, it lasts!
    techman05 likes this.
    04-15-2015 08:43 PM
  11. sarv79's Avatar
    So I received my first S6 edge on the 11th and the screen rotation wasn't working right out of the box. I was able to exchange at a corporate store and got a new one. For two days the replacement worked fine and then, for no reason, stopped rotating. I called Verizon back and told them this was the second phone that's done this. They finally acknowledged this is an ongoing issue, but since they've already replaced my phone once that they were referring me to Samsung directly. I spoke with a Samsung rep and they too acknowledged this problem. So now I had to ship my S6 edge to Samsung so that their techs can attempt to fix the issue. Luckily I still had my S5 and had to reactivate that. So the turn around time was 2 days to get to Samsung, up to 7 days for them to "fix" it, and then up to 2 days to get back to me. So 11 days (not including the weekends) I'll be without a phone I paid full price for. I guess this is what I get for jumping on the "new phone" craze.
    04-16-2015 01:37 AM
  12. RN50's Avatar
    Just out of interest is this an American issue or worldwide issue. Im from the UK and everything is working ok for me and going through the thread i can't see anyone from the UK complaining?
    04-16-2015 05:41 AM
  13. nikitathedog's Avatar
    This reminds me back to my moto droid one. It had some rotation issues. I was one of the first to get it back then and it seems a few of us said it did a rotation and there all by it self it stopped doing it on the home scren. Newer units didnt rotate on the home screen and moto never figured out the cause except to say that was the was it was supposed to work. So a bunch of us had a phone that worked that way but wasnt supposed to but quit on its own to work the way it was intented.....go figure.

    I dont see much on the 128 variant although some of those havent hit yet. They will this weekend and im getting mine today. Att and sprint has some 128's out.

    So wondering if a first run issue. If samsung has no idea then I wonder how many of the 10 MILION units they shipped are broken. Bye bye profits on replacing multiple phones they have no idea whats wrong.

    After I get my 128 up and running ill let you all know if I have an issue. Hope not.
    04-16-2015 07:00 PM
  14. DNA BOY's Avatar
    I got my replacement but I haven't done the update yet what do you guys think? Should I do the update? A lot of people where saying everything was good until they updated.
    04-16-2015 08:19 PM
  15. jettie1767's Avatar
    I got my replacement yesterday. The good news is that the screen rotates. The bad news is that it randomly turns off every few minutes. So, I've decided to go back to my iPhone 6 Plus. I can't waste my time backing up and restoring and don't want to do that a 3rd time. Maybe I will try it again in the next iteration.
    04-16-2015 10:07 PM
  16. DocRid's Avatar
    Aaaaaand it's gone.

    My replacement phone's screen rotation has stopped working properly.
    04-16-2015 11:51 PM
  17. djpushplay's Avatar
    Aaaaaand it's gone.

    My replacement phone's screen rotation has stopped working properly.
    How long did it last?
    04-17-2015 07:00 AM
  18. maverick96's Avatar
    How long did it last?
    Looks like it lasted him about 2 days.

    Posted via the Android Central App
    04-17-2015 07:16 AM
  19. HabsFan's Avatar
    Picked up my replacement yesterday and so far so good. The Verizon rep I was dealing with said 2 other people came in since I did on 4/14 with the same issue. He said he thinks it might be a software issue and now that Samsung is seeing more units returned with the issue they will likely push out an update as they are paying more attention to it. I'm still not sure if it is hardware or software. I guess we'll only know if/when we officially hear from Samsung.
    04-17-2015 08:52 AM
  20. DocRid's Avatar
    Looks like it lasted him about 2 days.
    Posted via the Android Central App
    Only a little over one day.

    Got it on the 15th. Screen rotation worked when I picked it up. I then charged it when I got home and when it finished charging the screen rotation still worked. Then it sat on my desk being unused for a whole day until I checked it and the screen rotation didn't work anymore. The camera is stuck upside-down.

    Interestingly, if I lay the phone down flat on a table and turn the screen on while the camera app is running, it will sometimes go rightside-up, but will go upside-down as soon as I move the phone in any way.
    04-17-2015 10:45 AM
  21. Sammuel1973's Avatar
    I just read this issue is limited to some Verizon and Sprint phones. I just got a TMobile gold 64 gb, but may not want to open it. Any TMobile users with this rotation screen issue?
    04-17-2015 10:48 AM
  22. OvertheVerizon's Avatar
    Why wouldn't you want to open it? How else are you going to know whether your device works or not? You said yourself that the bug seems to be limited to Verizon and Sprint phones anyway.
    04-17-2015 11:09 AM
  23. Sammuel1973's Avatar
    Why wouldn't you want to open it? How else are you going to know whether your device works or not? You said yourself that the bug seems to be limited to Verizon and Sprint phones anyway.
    I am tempted to open it for sure, but I don't want to pay any restocking fees should I need to return it, and I am also waiting for my screen protector and case to arrive by early next week. I haven't read all the posts on this long thread, I will now though to see if the issue is carrier specific.
    04-17-2015 11:48 AM
  24. anon(5419168)'s Avatar
    Tmobile user here. My edge received on 4-6 stopped rotating. I get my 3rd edge today from UPS.

    Posted via the Android Central App
    Sammuel1973 likes this.
    04-17-2015 12:11 PM
  25. Sammuel1973's Avatar
    Tmobile user here. My edge received on 4-6 stopped rotating. I get my 3rd edge today from UPS.

    Posted via the Android Central App
    Oh no, sorry to hear! I feel bad for you and others. Did TMobile charge you a restocking fee, and how easy was it to get a replacement? I just powered my new gold 64 gb, ha. Hopefully mine will not have the issue. I guess I will not transfer all of my stuff from my Note 4 to 6 Edge yet then.
    04-17-2015 12:31 PM
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