1. AC Question's Avatar
    It just keeps saying the app is installing but never does.
    04-21-2015 12:47 PM
  2. belodion's Avatar
    Same with wifi and mobile data?

    Posted via the Android Central App
    04-21-2015 01:02 PM
  3. Berry me a G's Avatar
    This happened to me as well. Check google play- settings- and see what your download settings are at. It might be on wifi only
    AspenQn and warner1 like this.
    04-21-2015 01:58 PM
  4. erasat's Avatar
    Go to Settings-Applications Manager and Clear Cache and Force Stop the Google Services Framework (DON'T DO THE CLEAR DATA) and then go to the Google Play Store App and do a Force Stop and Clear Data.

    This will delete anything related to your Google Play Store, next time you open it it will ask you for the account if you have more than one and you need to adjust any settings you adjusted before. See what happens.
    claudinejr likes this.
    04-21-2015 02:01 PM
  5. jacklay93's Avatar
    Just had the same problem. Found an app in my list of apps being automatically updated that said "waiting for network", i cancelled that update then the rest of the updates in que continued as normal. Now i can download apps again
    05-27-2015 06:44 PM
  6. deemando93's Avatar
    thank you, very helpful
    09-30-2015 04:25 PM
  7. NickT66's Avatar
    Why is it every time I try to install an app I get an - error while retrieving information from server - message??
    12-03-2015 01:33 PM
  8. Steven Walker5's Avatar
    The bar keeps sliding across my screen. There is no download icon up top. It just keeps going and going. Never completes download

    Posted via the Android Central App
    12-10-2015 01:02 AM
  9. warner1's Avatar
    THANK YOU!!! The wifi issue solved *my* problem. I had tried clearing the cache, clearing the data and forcing a stop; it didn't work.
    01-02-2016 11:58 AM
  10. webmeister's Avatar
    I found that rebooting the phone works for me. "Stuck" apps finish installing. A bit extreme I know
    ...

    Posted via the Android Central App
    01-07-2016 08:21 AM
  11. cutie18674's Avatar
    once Iget to applications manager I don;t see the cache part
    02-20-2016 07:56 PM
  12. Vladivoski G's Avatar
    THANK YOU SO MUCH! THIS HELPED A TON!! I CAN DOWNLOAD AGAIN YES!!!
    03-23-2016 10:43 PM
  13. odd ras's Avatar
    Why is it every time I try to install an app I get an - error while retrieving information from server - message??
    06-02-2016 08:26 PM

Similar Threads

  1. Endomondo on gear s?
    By castone001 in forum Samsung Gear S
    Replies: 2
    Last Post: 08-17-2015, 08:54 PM
  2. Can I get some help getting my RCA 7in tab to work?
    By AC Question in forum General Help and How To
    Replies: 1
    Last Post: 04-22-2015, 02:51 AM
  3. Why can't I access the Google Play Store?
    By AC Question in forum Google Play Store
    Replies: 1
    Last Post: 04-22-2015, 02:50 AM
  4. How can I do a Samsung Galaxy Mini 2 factory setting?
    By AC Question in forum Samsung Galaxy S2
    Replies: 1
    Last Post: 04-21-2015, 01:05 PM
  5. S5 - how do I remove Verizon download?
    By newomij in forum Samsung Galaxy S5
    Replies: 1
    Last Post: 04-21-2015, 12:16 PM
LINK TO POST COPIED TO CLIPBOARD