03-12-2019 06:48 PM
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  1. AC Question's Avatar
    I received a voicemail and now the notification is stuck on my screen. i am not able to swipe it away and when i click and hold on it i go to the app info and the options are, set priority and hide content. Both i turned off and when i pulled down the notification bar it is still there. I have read previous posts but none apply to the s6. I read that you should do a system restart, but will that delete all the things on my phone? Anyone have any suggestions or help please?
    05-30-2015 01:25 PM
  2. Kelly Kearns's Avatar
    I received a voicemail and now the notification is stuck on my screen. i am not able to swipe it away and when i click and hold on it i go to the app info and the options are, set priority and hide content. Both i turned off and when i pulled down the notification bar it is still there. I have read previous posts but none apply to the s6. I read that you should do a system restart, but will that delete all the things on my phone? Anyone have any suggestions or help please?
    Welcome to the forums.

    That is generally a network issue and I have had that happen before, more than a couple of times.

    Each time I call my carrier and there is something they do on their end that clears it.
    05-30-2015 08:39 PM
  3. Javier P's Avatar
    In most phones you can remove that notification this way. Expand the notification bar, press & hold on the voice mail one, tap on app info and clear data for the phone app. The problem is that the icon will be back next time you reboot your phone.

    If that doesn't work you could try in settings - apps and look for your phone app in the "all" tab.
    AGunz82 likes this.
    05-30-2015 09:04 PM
  4. Jason Macri's Avatar
    Thanks for the tip!! Worked great for my S5 Active
    07-01-2015 10:13 AM
  5. Audra MacDonald's Avatar
    I'm having the same problem. This is so frustrating!
    07-12-2015 10:56 PM
  6. Rebecca R's Avatar
    I am having the same problem with my phone, and have had it since the day I got it. I talked to Samsung twice for both a hour long. They could not help me. When I cleared my voicemail data and cache It went away for about a hour and would come back. I then went to Best Buy. They did the same thing Samsung told me to do. I then went to Sprint and called in had my voicemail cleared as well as totally restart my phone which deleted everything as if a new phone. It is still here. I am so mad right now. I just want to get rid of this phone.. If anyone can give me some advice it would be highly appreciated.
    07-13-2015 09:05 PM
  7. Michelle Mendell-Bezon's Avatar
    I wanted to love this phone!! Sonce second one.... i was on the phone for total of 3 hours!!!! I was pulling my hair out.. finally!!! It was able to dial out... everything was creamy donuts. ...next day... i have several vm.s i listen..delete...even dump trash. . Think nothing about it... next time i look at phone..3 vm.s. hmmmm...i go thru process...again. . And again...for now 3 werks. Im a gifted/natural at phone glitched. .no..no..no.not this one. SO i go thru all the suggestions.. off..on...battery out.. go and reboot to beginning . screw that. Its a ICON galaxy! I even rationalized. .that it. Was only a vm icon ..ill deal with it.. BUT I CANT!! Please ..step by step tell me dear galaxy friends from far far or miles away.. how do i get the icon off. Thank u for ALL replies. Michelle
    07-28-2015 03:50 AM
  8. Mark Stephenson1's Avatar
    This is very simple! Once you have listened to the voicemail select the appropriate option to delete the message and hey presto the voicemail icon disappears and so does the notification. The reason why it remains is cause even though you have maybe listened to the message it is still an active message in your voicemail.

    Hope this helps you all struggling with this issue. Mark
    08-17-2015 11:44 PM
  9. grega918v's Avatar
    No this does not help. I don't have any voicemail messages and the notification icon is still there. Sprint reset my voicemail account and the icon popped right back after they reactivated it. They said there's nothing else they can do.
    08-25-2015 10:41 PM
  10. Melissa Kierpaul's Avatar
    Hi I have the same thing on my 1 day old Galaxy S6. It sayd I have 7 voicemails. I was looking around the internet and found this for S5:

    "On your Samsung Galaxy S5 open the menu and then navigate to: Settings -> Application Manager -> tab "All" . Search here in the alphabetically sorted list for "Phone". Find the entry, tap it to view further information about this SystemApp. "

    I hels down each icon ( I had 3, and touched 'clear data') This worked for me.
    08-27-2015 01:40 PM
  11. Deadra Strawn's Avatar
    This worked perfect on my Note 5, thanks Melissa!
    08-28-2015 01:55 PM
  12. yarnsrj's Avatar
    What does clearing all those "phone data" actually do? I don't want to have to reinstall contacts.

    from "Ms Note 3"
    08-29-2015 08:29 PM
  13. Kelly Kearns's Avatar
    What does clearing all those "phone data" actually do? I don't want to have to reinstall contacts.

    from "Ms Note 3"
    That doesn't affect your contacts.
    08-29-2015 11:07 PM
  14. Andrew Fox8's Avatar
    Hi guys I just got the s6 today and the voicemail notification was pissing me off as well. I went into settings - applications - manage applications - slide along to "all" - find the "phone" and force stop it. Worked well for me, hope this helps ☺
    09-12-2015 09:36 AM
  15. Nev-D's Avatar
    When I scroll down to the "phone" there is 3 of them ?? which one do I touch
    09-18-2015 08:58 AM
  16. pbax58's Avatar
    On your Samsung Galaxy S6 open the menu and then navigate to: Settings -> Application Manager -> tab "All" . Search here in the alphabetically sorted list for "Phone" I had 3, and touched clear data on all 3 This worked for me so far.
    if this keeps up I will change to a apple I am that pissed off with this.
    09-26-2015 10:12 AM
  17. Rosemary Arthur's Avatar
    Thanks Melissa it worked for me
    10-10-2015 04:33 AM
  18. will23bunter's Avatar
    If people are still stuck, ring your voicemail go thru all the options until its says change notifications to come thru text rather than a voicemail notification symbol n bammmm! Its now removed for good
    11-07-2015 01:56 PM
  19. Michelle Vickers1's Avatar
    Do not restart, it will delete all of your things.

    I too have the same problem, forgot my password
    11-07-2015 07:45 PM
  20. Sinead Meenan's Avatar
    I had this problem since the day I got this phone. I thought it would go away after a few days but no luck.
    I read about clearing data but did not want to do this as I did not wanot to risk losing my contacts.
    I finally got it away after doing this
    Go to applications ... phone.
    . Go into voicemail settings and type in 901 as the voicemail number.
    I then dialled my voicemail and listened to the message and thankfully it has gone
    12-01-2015 05:39 PM
  21. Ameer Hussain's Avatar
    I have had the s6 edge for quite a while now and the voicemail notification was on there but went off. Im not sure what i did but now its back. I keep ringing it but it says wrong number or somethimg and stays there any working suggestions?
    12-03-2015 10:55 AM
  22. cordoza's Avatar
    thanks andrew fox8 that works great
    12-12-2015 12:45 PM
  23. thedebonair's Avatar
    I've had my S6 for about 10 days and my voicemail icon has been stuck on for the last few days. I tried the App Manager 'Phone' delete thing which got rid of the icon UNTIL I switched my phone off and on again, at which point it came back. I went to change the notification type in my voicemail as someone else on here suggested but I do not have the option to do this when I call voicemail. I've phoned up my network provider and they are confused too. They said try a master reset and if this doesn't work then I'll need a new phone! I'm also having problems with my passwords on apps, phone keeps telling me they are wrong when they aren't. Had Samsungs for years and never had a single problem but this phone is causing me nothing but problems :0(
    12-15-2015 07:07 AM
  24. webmeister's Avatar
    It's a 4-month old thread, but I thought I'd contribute in case anyone's Googling this issue. I have a Samsung Galaxy S6 Edge 64GB which I just purchased and which had this problem....

    Called my carrier, Bell Mobility in Canada, and they solved the issue by deleting/re-creating my voicemail box. They sent me a voicemail prompting me to set up my new voicemail and after I had set it up and deleted the voicemail the icon disappeared, even after a reboot.

    I've had to do this with my BlackBerrys before and the carrier did the same thing to clear the notification. Not a Samsung-specific problem I would say!
    01-03-2016 06:55 PM
  25. thedebonair's Avatar
    Going to the App Manager and clearing all 3 'Phone' entries didn't work for me. It cleared the notification initially but as soon as I switched off my phone and powered it back up the notification re-appeared. I ended up having to send the handset back for a replacement as even Samsung techs couldn't fix the problem
    01-04-2016 01:07 AM
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