1. christenskg's Avatar
    Earlier this week I updated my edge to 5.1.1. Ever since I randomly get the error message "unfortunately hangouts has stopped". I have never used hangouts and it has been disabled since the day I got my phone. I tried clearing the cache and it still happens. I use the stock texting app and have never even looked at hangouts. I tried to diagnose what was causing this, but it happens at random times. Anybody else seeing this? Any ideas on fixes?

    Thanks

    Posted via the Android Central App
    562dope562 likes this.
    06-19-2015 09:53 AM
  2. frifred's Avatar
    I get this from time to time on my LG G4 as well. It's annoying.....I know that Hangouts has stopped, I am the one who disabled it!
    06-19-2015 07:47 PM
  3. frifred's Avatar
    Well, from another forum, you have Hangouts disabled, but you may still be signed in (you probably inadvertently signed in when you set up your device).
    First, go to Application Manager, select All, find Hangouts and Enable it (but, don't bother updating).
    Then open Hangouts, go to Settings, click on your Google/Gmail account name, scroll to the bottom, click on Sign Out. Do this for any Google accounts you see in Hangouts, if you have more than one gmail account associated with it.

    Then go back to Application Manager and Disable Hangouts again.

    I just did that (sounds reasonable to me!) and I was signed in (in Hangouts) and did not realize it.. So, we will see how this works!
    06-19-2015 08:07 PM
  4. frifred's Avatar
    Well, it didn't work, I still get the message. So, back to square one!
    06-20-2015 08:04 AM
  5. kwayit's Avatar
    Correct, that did not work.
    Unfortunately, Hangouts has stopped working.

    I don't even use Hangouts. Damned Goggle!
    07-04-2015 01:54 PM
  6. Wai Kong Pang's Avatar
    I think Google had break the hangout service.. I had disable the hangout service because I'd been using Samsung messages. But I still keep receiving this error. Sometimes it's annoying.

    BTW. Is there a way to report this to Google?

    Posted from my Samsung Galaxy S6
    07-05-2015 01:39 AM
  7. Fred Wilson2's Avatar
    I don't get that on my S6E.


    Fred
    07-05-2015 01:39 AM
  8. Wai Kong Pang's Avatar
    I don't get that on my S6E.


    Fred
    Me (s6) and my wife (S6 Edge) both also got it ever since we'd upgraded to Lollipop 5.1.1

    Posted from my Samsung Galaxy S6
    07-05-2015 01:41 AM
  9. Fred Wilson2's Avatar
    Those having problems with this, what carrier and what carrier branded phone are you using, Verizon by any chance.


    Fred
    07-05-2015 03:46 PM
  10. djm1947's Avatar
    Should not be Verizon because it has not yet pushed out 5.1.1

    Sent from my SM-G920V using Tapatalk
    07-05-2015 04:26 PM
  11. Wai Kong Pang's Avatar
    I'm out side US. Me with Celcom (Malaysia)

    Do you think this is carier dependent issue?

    Posted from my Samsung Galaxy S6
    07-05-2015 08:57 PM
  12. aswasson's Avatar
    I just updated to Lollipop 5.1 and its doing the same thing, never did it before. I have it disabled on my droid and I have Verizon. Any fixes?
    07-09-2015 01:52 AM
  13. Wai Kong Pang's Avatar
    I try to enable back the hangout. Seems resolve the issue. Now I didn't see the hangout has stop working error anymore.

    Posted from my Samsung Galaxy S6
    07-09-2015 06:13 AM
  14. whiteurst's Avatar
    I think Google had break the hangout service.. I had disable the hangout service because I'd been using Samsung messages. But I still keep receiving this error. Sometimes it's annoying.

    BTW. Is there a way to report this to Google?

    Posted from my Samsung Galaxy S6
    01-13-2016 08:29 PM
  15. whiteurst's Avatar
    I just found this "solution," but i haven't yet done it.

    "Go back into settings>application manager>disabled and re-enable the Hangouts app. Open Hangouts, then click the menu button, click your username, then choose settings. Scroll to the bottom and "Sign Out". The app should close automatically. Then go back into settings>application manager and clear data then Disable the Hangout app again."
    01-13-2016 08:32 PM

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