1. Marive Tan's Avatar
    Unable to recognize my fingerprints and and forgot may backup password?
    07-13-2015 08:29 AM
  2. pvthomas's Avatar
    Try using Android device manager to unlock your phone online (using an internet browser on a phone or computer) by using your Google (gmail) account.

    Posted via the Android Central App
    07-13-2015 10:12 AM
  3. Almeuit's Avatar
    Hello!
    I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.
    07-13-2015 10:21 AM
  4. Juliann826's Avatar
    Unable to recognize my fingerprints and and forgot may backup password?
    You can also try entering the wrong backup password multiple times (I think you have to do it 10 times) and it will ask you to either wait a minute to try again or you can select "log in with google account" and if you enter your gmail and password it will unlock the phone and delete the fingerprint lock.
    07-13-2015 11:13 AM
  5. Kougeru's Avatar
    and it will ask you to either wait a minute to try again or you can select "log in with google account"
    Yeah, this never happened. I tried using the Android Device Manager thing. "Since Google has verified that a screen lock is already set, the password you entered won't be needed.". I tried it anyway, it didn't work. Brought me down to 8 tries left. Tried my old password again. 7 Tries. 6 tries. I googled stuff. Found a lot of posts saying it would give me the option to use my Google password, at 5 tries left. So I tried resetting the password again, same message, ignored it, tried again. 5 tries left. No new options to enter Google password. Tried old password again...4. Googled more stuff....nothing. Anyway, I'm down to 1 try left. Is there a timer on this? It's been like 4 hours. I've tried everything I can think that won't result in a wipe.

    My favorite part is that I disabled this feature but an minor update seems to have to turned it back on -_-


    edit: Turns out android 5.0 removed that option to sign in using your Google account. Doesn't this phone come with 5.0...? You shouldn't suggest things so dangerous when you aren't 100% sure of how it works. And clearly you werent if you thought it would ask people for their emails when it doesn't on these phones.
    07-18-2015 09:05 PM
  6. The Duck's Avatar
    This happened to me a few days ago. Fingerprint stopped working and I had forgotten my backup password. I rushed over to T-mobile in S.D. at closing time. While waiting for help, I looked up on the internet on their demo iPad. On this site, noticed the recommendation to enter in the email account in lieu of the backup. Worked perfectly. Then reentered a new password. Very easy.

    Thanks, quack
    07-20-2015 03:31 AM
  7. Mi Xiao's Avatar
    I like parity Samsung mobile phones, Samsung has been leading the global sales.
    07-20-2015 04:27 AM
  8. Juliann826's Avatar
    Yeah, this never happened. I tried using the Android Device Manager thing. "Since Google has verified that a screen lock is already set, the password you entered won't be needed.". I tried it anyway, it didn't work. Brought me down to 8 tries left. Tried my old password again. 7 Tries. 6 tries. I googled stuff. Found a lot of posts saying it would give me the option to use my Google password, at 5 tries left. So I tried resetting the password again, same message, ignored it, tried again. 5 tries left. No new options to enter Google password. Tried old password again...4. Googled more stuff....nothing. Anyway, I'm down to 1 try left. Is there a timer on this? It's been like 4 hours. I've tried everything I can think that won't result in a wipe.

    My favorite part is that I disabled this feature but an minor update seems to have to turned it back on -_-


    edit: Turns out android 5.0 removed that option to sign in using your Google account. Doesn't this phone come with 5.0...? You shouldn't suggest things so dangerous when you aren't 100% sure of how it works. And clearly you werent if you thought it would ask people for their emails when it doesn't on these phones.
    This literally just happened to me a couple weeks ago and it asked me if i wanted to login with my google account. The only thing I can think of is that I had the wipe phone after 10 tries off on my phone. Maybe when it's turned on it doesn't allow that?
    07-23-2015 12:59 PM

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