1. Lil21kev's Avatar
    My contact app crashes multiple times a day, so essentially I have no contacts. If someone calls or text they are recognized but nothing is in the app if it decides to open. Also my visual voice-mail craps out when trying to open it. All of this since the t-mobile 5.1.1 update.. Help?
    11-04-2015 11:10 PM
  2. B. Diddy's Avatar
    Are all of your contacts from your Google account? If so, go to the App Manager, select Contacts, and Clear Cache/Clear Data. Do the same for Contacts Storage (if present). Now open it again and wait for it to sync with your Google account again. Does that make a difference?
    Laura Knotek likes this.
    11-05-2015 02:48 AM
  3. Lil21kev's Avatar
    Didn't help at all. I'm thinking about backing up and reseting tonight
    11-05-2015 06:43 PM
  4. B. Diddy's Avatar
    Before you do the reset, try a cache partition wipe: https://support.t-mobile.com/docs/DOC-21095
    11-05-2015 07:11 PM
  5. Lil21kev's Avatar
    No change =( I hate hard resets! Part of me says just wait until marshmallow comes to fix it
    11-09-2015 11:39 PM

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