1. BiancaTheron's Avatar
    My phone was locked with fingerprint security, then I heard the restart tone.
    When I checked it, it was taking me through the setup wizard.
    I've lost everything since my last backup before I went on holiday, (had no data to do backups), so all of my holiday photos were lost.

    Is there any way that this can be reversed?
    My Samsung / Google Account is (as mentioned above) not updated with my backups, so any alternative suggestions or reasons why this happened would be very much appreciated.
    12-18-2015 06:44 AM
  2. MAK-VA's Avatar
    Interesting. Mine did exactly the same thing, under the same circumstances. I initially concluded it was my ineptness in trying to do a cache clear. Well, I certainly cleared the cache all right!
    12-18-2015 05:07 PM

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