1. AC Question's Avatar
    the fingerprint version says null
    03-16-2016 09:42 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Where do you see it listed as null? Does this persist after a reboot, in Safe Mode, or after a factory reset?
    03-17-2016 03:54 PM
  3. Stevelecios's Avatar
    After factory reset
    07-12-2017 11:17 AM
  4. B. Diddy's Avatar
    Did you get the phone brand new from a carrier store, or used/refurbished from some reseller? What's the exact model number listed on the sticker on the box? Does it match the model number in the Settings>About Phone menu? I'm wondering if a previous owner might have flashed a different variant's firmware onto the phone, which could lead to glitches like this. A factory reset wouldn't help, since it would still be using the same firmware.
    07-12-2017 03:30 PM
  5. Stevelecios's Avatar
    A brand new phone
    07-14-2017 04:33 AM
  6. B. Diddy's Avatar
    Since it's brand new, it may not be worth the effort to troubleshoot if you can bring it in for a refund or exchange. If it's too late for that, then check with Samsung to see if it's under warranty.
    07-14-2017 11:21 AM
  7. averen09's Avatar
    it might be a faulty hardware, you gotta need to bring it back to the store where you bought it mate,
    07-22-2017 04:38 PM

Similar Threads

  1. Replies: 7
    Last Post: 04-04-2016, 02:29 PM
  2. Replies: 3
    Last Post: 03-18-2016, 07:33 AM
  3. Where is the setting button to get your ring tones
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 03-17-2016, 04:52 PM
  4. Replies: 1
    Last Post: 03-17-2016, 03:59 PM
  5. Can I use Skype on Ares 8?
    By AC Question in forum Android Apps
    Replies: 1
    Last Post: 03-16-2016, 10:31 PM