1. alqasimk's Avatar
    'My Galaxy S6 didnt recognize my fingerprints
    I unlocked my phone using my google ID and PW
    set up a new PIN , when i try to unlock using this new PIN, i kept getting the message that it was the incorrect PIN although im sure it was the right pin I chosed .I have no option to unlock using my google account only by this pin. I never registered my phone on samsung 'find my mobile' and google device manager told me i already had a PIN so those avenues are out . is there anything I can do other than factory reset ! I don't want to lose my stuff !
    04-05-2016 03:35 PM
  2. Almeuit's Avatar
    Hello!
    I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.

    You can also check this guide out as well -- http://forums.androidcentral.com/amb...read-here.html.
    04-05-2016 03:37 PM

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