Unable to remove fingerprint

[PeggyK54]

Tried to remove fingerprint security. Kept getting an error message. I read in another post to clear credentials. Did that. Now when I go to remove it, it asks for my fingerprint but doesn't go any further. Tried restarting phone. Didn't help.

 

[B. Diddy]

Welcome to Android Central! Are you trying to remove the fingerprints from the phone's memory, or are you just trying to change the unlock method to something besides fingerprint? Is it not allowing you to choose PIN, password, or pattern?

 

[Schoom]

Hi there. I have a similar problem. I've read a few people's responses (here and elsewhere) on how to remove the Fingerprint lock, but none of them worked for me. Any replies would be great. thanks