Samsung S6 Edge microphone problems

Shelbyelizabeth64

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Apr 22, 2017
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Hey guys! I've made this post because I cant seem to find a solution. I am currently using the S6 Edge, I am upgrading shortly to the s8 but for the time being I would like this solved.
So, when I make a phone called on speakerphone, no one can hear me. They justrain say hello hello I csnt hear you, but as soon as I take it off speakerphone they can hear me. I also cannot video chat (Facebook video chat mostly )from my phone, because it's like my microphone csnt pick up what I am saying, no one can hear me.
If I record a Video on snapchat, or even record one on Facebook, or with the camera, the sound works. I have no idea what is wrong but it's getting very annoying, and honestly the main reason I am rushing to upgrade.
If anyone can help me I would appreciate it!