1. AC Question's Avatar
    My husband's Galaxy s6 edge suddenly turn hot and shut down. Showing updating when it restart. All the data and apps lost and unable to fast charging. Anybody can advise how to retrieve bck the data and fix the fast charging?😭
    05-23-2017 07:52 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! So it went through a full factory data reset? If that happens on its own, it's presumably from some catastrophic firmware glitch. Any locally saved data is wiped with a factory reset, so I'm afraid you can't retrieve that data (unless, of course, it was synced or backed up to the cloud somewhere).
    05-23-2017 12:35 PM

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