1. AC Question's Avatar
    I made an update to my galaxy s6 edge and now I can't open it the keyboard isn't work I don't want to lose my photos can anyone help me open my phone without losing anything please ?!
    07-24-2017 05:37 PM
  2. belodion's Avatar
    🙋Try first a Power Off and Restart.
    07-24-2017 05:55 PM
  3. hebaaaaaa's Avatar
    🙋Try first a Power Off and Restart.
    I can't do that because it's required a password before power off
    07-25-2017 12:36 AM
  4. hebaaaaaa's Avatar
    I made an update to my galaxy s6 edge phone then it wouldn't be open it's keep telling me that the keyboard has been stopped what should I do ?I want to open my phone without losing my photos 😔
    Can anyone help?
    08-07-2017 05:43 PM
  5. B. Diddy's Avatar
    Welcome to Android Central! Duplicate threads merged.

    Are you talking about a system update? You can force a shutdown by pressing and holding Power and Vol Down together for about 15 seconds.. Then boot into Recovery and wipe the cache partition: https://support.t-mobile.com/docs/DOC-21095
    08-07-2017 06:14 PM

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