04-14-2015 05:50 PM
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  1. Erm10's Avatar
    I am near Palatine IL by warehouse


    Sent via the GALAXY S6 on AT&T
    Please excuse my brevity
    Is that BB's warehouse or a UPS facility?
    04-13-2015 10:03 AM
  2. speed13's Avatar
    UPS


    Sent via the GALAXY S6 on AT&T
    Please excuse my brevity
    04-13-2015 10:04 AM
  3. speed13's Avatar
    Over the weekend, I think you should have it already by your area


    Sent via the GALAXY S6 on AT&T
    Please excuse my brevity
    04-13-2015 10:05 AM
  4. Erm10's Avatar
    I hope so...strange to see a UPS tracking status not updated for 60+ hours now!
    04-13-2015 10:14 AM
  5. DWS44's Avatar
    Anyone get their protection plan? Have 14 days to decide. I already have insurance through AT&T. Cost I know are different.
    I got the "Drops & Spills" version of the Best Buy plan, and did the up-front lump sum payment, which comes out a bit cheaper over time. Did the same thing with my M7, and it served me well. I know there's a ton of plans and options out there...but I've had good luck and service thru Best Buy.
    04-13-2015 11:19 AM
  6. kgbkny's Avatar
    Last Friday, I went to pick up my wife's GS6 at Best Buy and the experience turned me off to ever preordering from Best Buy again. Although there were two people ahead of me in line, I waited for about an hour until being called. The salesperson absolutely refused to let me take the phone unopened - it was a gift for my wife and I would have liked to have given it to her in a sealed box with no fingerprints. I explained this to the salesperson, who flat out refused to hear it. But wait, there's more.

    Last September, I used the upgrade that was available on my wife's line to get an iPhone 6. I received that phone directly from AT&T (sealed box, of course), inserted my existing SIM card and was ready to go in about 2 minutes. Of course, Best Buy just had to make things a bit more complicated. Since I was using my upgrade to get my wife the GS6, Best Buy absolutely insisted on activating the phone under my number. I handed the salesperson the SIM card that I took out of my wife's phone and asked her to just put it into the GS6. Once again, she declined and restated that the phone has to be activated on my line. I then questioned the necessity of this, even pointing out that it's silly to activate it on my line, only to remove the SIM card and replace it with my wife's SIM card anyway. At this point, I just rolled my eyes and gave up.

    A lesson has definitely been learned. I got sucked in by the free wireless charger, but it wasn't worth the headache and the aggravation. Never again.
    Daspoo likes this.
    04-13-2015 11:59 AM
  7. ziocomposite's Avatar
    They can get fired for not doing so FYI. The carriers pretty much force them to. I wouldn't want to get fired just for that. Hence next time just have it delivered
    04-13-2015 05:06 PM
  8. kgbkny's Avatar
    They can get fired for not doing so FYI. The carriers pretty much force them to. I wouldn't want to get fired just for that. Hence next time just have it delivered
    I'm definitely having it delivered next time. At least now I know better.
    04-13-2015 06:07 PM
  9. Kalvin Kerns's Avatar
    Anyone get their protection plan? Have 14 days to decide. I already have insurance through AT&T. Cost I know are different.

    Posted via My Samsung Galaxy S6 Handheld Device
    Hahaha jcp, I'm in exactly the same boat, minus the otterbox heh.

    Posted via the Android Central App
    04-13-2015 06:17 PM
  10. Erm10's Avatar
    I'm definitely having it delivered next time. At least now I know better.
    Well, if you chose home delivery like me then you'd probably still be waiting for your phone.

    The lesson is, don't order from BB period!
    04-13-2015 06:33 PM
  11. droidguy1964's Avatar
    Well, if you chose home delivery like me then you'd probably still be waiting for your phone.

    The lesson is, don't order from BB period!
    People keep learning this more and more with every best buy botched release.

    Posted via the Android Central App
    04-13-2015 08:02 PM
  12. jcp007's Avatar
    When Best Buy invites you to do a survey, tell them how you feel about their service and delivery of said services.
    speed13 likes this.
    04-13-2015 08:12 PM
  13. ziocomposite's Avatar
    People keep learning this more and more with every best buy botched release.

    Posted via the Android Central App
    My home delivery selection is for different reasons but yes, if you want it asap, it's usually better to get via carrier. Bbuy is more so collecting rewards points and promos for the price of waiting. Time is money lol
    04-13-2015 08:14 PM
  14. beatsandlife's Avatar
    When Best Buy invites you to do a survey, tell them how you feel about their service and delivery of said services.
    Just finished my survey. They're probably not gonna like their scores/comments

    Posted via the Android Central App
    04-13-2015 09:17 PM
  15. Connie Robran Barrett's Avatar
    Yes me too I got tracking and mine was in Milwaukee on Friday and sat there all weekend but it was delivered today Monday along with the charger.love it.

    Posted via the Android Central App
    04-13-2015 09:55 PM
  16. speed13's Avatar
    Questions since I didn't buy from Best Buy and friends of mine asked me if I know how the smart switch works, did the backup and then restore install apps and all other things at same order as previously setup phone. What best buy using to backup and restore or transfer all information from Galaxy s5 to new Galaxy s6? Can you please answer if you know.


    Sent via the GALAXY S6 on AT&T
    Please excuse my brevity
    04-14-2015 07:33 AM
  17. kgbkny's Avatar
    Well, if you chose home delivery like me then you'd probably still be waiting for your phone.

    The lesson is, don't order from BB period!
    I'm on AT&T Next, so the system wouldn't even allow me to select home delivery and the confirmation instructed me to bring the phone that I'll be handing back over to AT&T, as it would be collected from me when at the time of pickup. Instead, the salesperson handed me a prepaid UPS label and instructed me to pack up the phone and send it to AT&T. Yet another strike against Best Buy. Fool me once, shame on you.
    04-14-2015 08:38 AM
  18. jcp007's Avatar
    Just finished my survey. They're probably not gonna like their scores/comments

    Posted via the Android Central App
    You might win the $5k gift card.

    Posted via My Samsung Galaxy S6 Handheld Device
    04-14-2015 09:35 AM
  19. Kalvin Kerns's Avatar
    I pre ordered with bb for att. White 64gb s6. Release was last Friday... To date I still have not been notified of it's arrival.

    I walked into an att store Friday evening and walked out with exactly what I wanted, pain free, best experience ever with att.

    Moral of the story for me is I'll never pre order again and I'm done with best buy.

    Posted via the Android Central App
    04-14-2015 10:53 AM
  20. Erm10's Avatar
    I pre ordered with bb for att. White 64gb s6. Release was last Friday... To date I still have not been notified of it's arrival.

    I walked into an att store Friday evening and walked out with exactly what I wanted, pain free, best experience ever with att.

    Moral of the story for me is I'll never pre order again and I'm done with best buy.

    Posted via the Android Central App
    So what are you going to do with the BB pre-order, keep it or send back when it comes?

    I was ready to cancel my BB pre-order last Friday as the ATT store up the road had the 64 GB black that I wanted, but BB would not let me cancel as it was just shipping. So I am still waiting for my phone...hopefully tomorrow.
    04-14-2015 11:57 AM
  21. Kalvin Kerns's Avatar
    So what are you going to do with the BB pre-order, keep it or send back when it comes?

    I was ready to cancel my BB pre-order last Friday as the ATT store up the road had the 64 GB black that I wanted, but BB would not let me cancel as it was just shipping. So I am still waiting for my phone...hopefully tomorrow.
    I'm going to cancel and use the gift card for a wireless charger. How can they"not let you cancel"? It's your order, your money, you can cancel if you want.

    Posted via the Android Central App
    04-14-2015 12:24 PM
  22. jcp007's Avatar
    I'm going to cancel and use the gift card for a wireless charger. How can they"not let you cancel"? It's your order, your money, you can cancel if you want.

    Posted via the Android Central App
    If you don't "claim" your pre-order, I believe that it expires.

    Posted via My Samsung Galaxy S6 Handheld Device
    04-14-2015 12:48 PM
  23. Erm10's Avatar
    How can they"not let you cancel"? It's your order, your money, you can cancel if you want.
    I think if the thing has already shipped then you would have to treat it as a return.

    Any other product and it wouldn't be an issue - I'd just buy from somewhere else and return the other when it comes. Not so easy with a cell phone with upgrade and contract hassles.
    04-14-2015 01:12 PM
  24. smooth4lyfe's Avatar
    As I thought, BB sent me another wireless charger...now I have 2 of them for free....those idiots
    04-14-2015 02:02 PM
  25. Daspoo's Avatar
    Last Friday, I went to pick up my wife's GS6 at Best Buy and the experience turned me off to ever preordering from Best Buy again. Although there were two people ahead of me in line, I waited for about an hour until being called. The salesperson absolutely refused to let me take the phone unopened - it was a gift for my wife and I would have liked to have given it to her in a sealed box with no fingerprints. I explained this to the salesperson, who flat out refused to hear it. But wait, there's more.

    Last September, I used the upgrade that was available on my wife's line to get an iPhone 6. I received that phone directly from AT&T (sealed box, of course), inserted my existing SIM card and was ready to go in about 2 minutes. Of course, Best Buy just had to make things a bit more complicated. Since I was using my upgrade to get my wife the GS6, Best Buy absolutely insisted on activating the phone under my number. I handed the salesperson the SIM card that I took out of my wife's phone and asked her to just put it into the GS6. Once again, she declined and restated that the phone has to be activated on my line. I then questioned the necessity of this, even pointing out that it's silly to activate it on my line, only to remove the SIM card and replace it with my wife's SIM card anyway. At this point, I just rolled my eyes and gave up.

    A lesson has definitely been learned. I got sucked in by the free wireless charger, but it wasn't worth the headache and the aggravation. Never again.
    They're the absolute worst. I feel you - my experience with BB wasn't any better, and like you the wireless charging pad offer got me in the door but I won't be buying anything else from them.

    Posted via the Android Central App
    kgbkny likes this.
    04-14-2015 02:45 PM
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