1. cardboard60's Avatar
    Emailed Samsung about the S6 Active and the colors of the new Samsung S6 phones.
    Looks like we get what our carriers want. Not what the rest of the world wants.


    Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.

    After reviewing your e-mail, we understand that you are having concerns regarding Samsung Galaxy S 6 phone. I will provide you with the information to get assistance regarding your query.

    I should inform you that, we in e-mail support channel deals only with the technical troubleshooting for the Samsung US carrier based tablets and mobile devices and do not have information regarding details of planing department, future devices(S 6 Active) from our end.

    I would like to inform you that, in the US Samsung manufactures the devices according to the carrier requirement and specifications and release/sell them through respective carriers and does not sell the devices directly in the US. All Samsung products are manufactured to the specifications of the service provider for whom they are produced. So, according to carrier requirements only phone color will be decided.

    I would like to inform you that, as of now Samsung Galaxy S 6 will be only available in “Gold Platinum”, “White Pearl” and “Black Sapphire” colors in US.

    We are unable to speculate when/if this color product might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website. Please feel free to check with us periodically for updates.

    I would have surely helped you better, if the information is available from our end. Hope you would understand our limitations.

    Your satisfaction is of the utmost importance to us. Please feel free to get back to us, if you have any further queries. We will be glad to assist you.

    Should you desire additional assistance, we invite you to access the web-link Contact Samsung Support to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.

    For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport.

    Thank you for choosing Samsung products.

    If you have a minute, please fill out a brief survey to help us serve you better. To begin the survey, click on the “Start Survey Here” link at the bottom of this email. Please note that you can access the survey page only when the pop-up blocker is disabled in the browser.

    Sincerely,
    vegasdroid likes this.
    03-28-2015 12:26 PM
  2. Jaycemiskel's Avatar
    Yep, that's how it's always been in the US.
    03-28-2015 01:03 PM
  3. npaladin-2000's Avatar
    Emailed Samsung about the S6 Active and the colors of the new Samsung S6 phones.
    Looks like we get what our carriers want. Not what the rest of the world wants.
    And this surprises you? Always do what the customer wants. In the US's cellular ecosystem, the carriers are Samsung's customer. Not us.
    03-28-2015 04:06 PM
  4. Stanley Kubrick's Avatar
    Played with both...both are great...black is boring, and white is even more boring. WHY do the other countries get the great colors and we don't?
    How long will we have to wait to see the green, blue, or even the platinum ones? I want one but I just can't pre-order one until I see the other colors in person. For the amount of money they want for these phones the last thing I want to do is compromise and get one I really don't want only to find out that in a couple of weeks I could have gotten the one I really want and be stuck with the wrong color. So do the other countries not have the black and white available? Also, I couldn't even order the 128 GB version on Verizon (at Best Buy)...but only the 64 or 32? So not only do we not get the color we may want, but we can't even get the storage size we want. I guess I will have to wait and keep using the phone I have. So sad!
    lycafe and Inders99 like this.
    03-28-2015 06:47 PM
  5. LonestarROB's Avatar
    Played with both...both are great...black is boring, '(
    Is the black one BLACK, or does it have a blue-ish tint to it? Like mentioned in some videos.
    03-28-2015 11:15 PM
  6. cardboard60's Avatar
    The Blue phone in the store looked Black to me. Unless you turned it at a angle you could bearly see it was blue.
    Its a dark like Navy blue. But looks Black.
    03-29-2015 06:54 AM
  7. codeda's Avatar
    The Blue phone in the store looked Black to me. Unless you turned it at a angle you could bearly see it was blue.
    Its a dark like Navy blue. But looks Black.
    That phone is black not blue. The blue one is a bright blue and that color hasn't been released here.


    Sent from my iPhone using Tapatalk
    03-29-2015 07:07 AM
  8. cardboard60's Avatar
    That phone is black not blue. The blue one is a bright blue and that color hasn't been released here.


    Sent from my iPhone using Tapatalk
    Know the Samsung man showed me on his tablet for AT&T the colors. And I didn't see the bright blue everybody showed on the forum.
    And the colors other than White or black will come out later on. They sell more Black and white phones.

    I got on Samsungs site and asked them whats the deal with the colors. Sent them a link to this forum where the colors was posted.
    Samsung replied the carriers get what they order. We don't make the decesions for them.
    I just know a girl walked up next to me and said is this phone suppose to be Blue, He said yes. It looks black because of the light. I picked it up and said it looks the same color as the Black phone to me.
    codeda likes this.
    03-29-2015 07:13 AM

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