04-07-2015 10:30 PM
33 12
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  1. toy4x's Avatar
    I went in to a Verizon Store by my house to have my wife check which color or S6/Edge she wanted. The sales guy greets me at the door and gets my info. There are 4 employees talking and he joins them. Not one of them is helping customers. 10 minutes later he comes over and tells me he can help me now. 3 other employees continue to talk and leave customers waiting(#1 reason i should have left) This Verizon Store doesn't have ANY S6's on display! (#2 reason to leave.) Then the sales guy tells me that if I wanted the phone on my account (which has been upgradeable for 3 months on MORE Everything) I would have to pay $500+ to get on contract. (#3 reason to leave.) He tells me, the S6 is $349.99, then $40 renewal, and then starts adding stuff in to make the price over $500. I tell him the price online and according to CS, there is a $50 rebate making it $299 and I dont want the other stuff. He wants to argue with me,(#4 reason to leave) but he proceeds to look it up online and finds out I am correct. According to him, that's a new deal that he wasn't aware of.

    This sales guy then tells me if I want to switch to the Edge program, I would owe $180 right now. (#5 reason to leave.) He tells me that in store, they REQUIRE the $180, but...good for me... that includes a case, screen protector, car charger, and bluetooth device. CS and online have different promotions. WTF??? I told him there is absolutely no reason that they REQUIRE me to buy this stuff and he's full of it. Oh but my trade-in smartphone will help offset the cost $100 if I wanted to do it today so I would only owe $80.

    I finally left this store after all this BS. Couldn't even believe this store doesn't have an S6 / Edge on display. I already have my S6 on pre order through BB, and will be going over there. Maybe I'll call Verizon CS to get hers from there...not sure
    milan03 likes this.
    04-04-2015 08:32 PM
  2. edgefever's Avatar
    Order it online...nice and easy
    04-04-2015 08:39 PM
  3. toy4x's Avatar
    Only went there because it's in the same shopping center as Target and she hasn't seen or held the S6 variants yet. I have no idea if she wants the S6 or S6 edge.
    04-04-2015 08:58 PM
  4. shadow82x's Avatar
    My local verizon store doesn't have the s6/s6 edge on display either. It was disappointing.
    04-04-2015 09:17 PM
  5. Almeuit's Avatar
    I would report that store. Sounds like they're trying to get their sale numbers up by lying.
    04-04-2015 09:32 PM
  6. lindseybp's Avatar
    Was it a true Verizon corporate store or a "reseller"?
    04-04-2015 09:37 PM
  7. dadathepanda's Avatar
    Samsung experience store in BestBuy has both the S6 and the Edge on display

    Posted via the Android Central App
    04-04-2015 09:42 PM
  8. cohoman's Avatar
    I've always had bad experiences with Verizon. Yoiu can check out the demo units at Best Buy or at an ATT store.
    04-04-2015 09:42 PM
  9. toy4x's Avatar
    Was it a true Verizon corporate store or a "reseller"?
    It is a corporate store. When I go to verizonwireless.com and type in my zipcode in the store locator, it is the closest to my house.
    04-04-2015 09:45 PM
  10. oscarnyc's Avatar
    It is a corporate store. When I go to verizonwireless.com and type in my zipcode in the store locator, it is the closest to my house.
    They also show authorized resellers, not just Corporate stores. I don't even bother with those places, they'll do anything to rip you off.

    Posted via Android Central App
    04-04-2015 10:31 PM
  11. shadow82x's Avatar
    Mine was also a corporate store. I refuse to go to authorized resellers.
    04-04-2015 10:41 PM
  12. berdinkerdickle's Avatar
    I absolutely hate going in the store.
    I buy online.
    04-04-2015 11:09 PM
  13. iLLusive's Avatar
    They also show authorized resellers, not just Corporate stores. I don't even bother with those places, they'll do anything to rip you off.

    Posted via Android Central App
    Mine was also a corporate store. I refuse to go to authorized resellers.


    Geez pretty hard on lumping up every indirect store as bad and intending to rip you off. You do realize without indirect locations Verizon would have a much harder time to help over 50% of its customer base. On their end they hear the exact opposite that people deal with morons and felt mislead at National locations, online, or over the phone? Maybe you should keep the wording to the location or store you had a bad experience with instead of group over 1500+ locations into one pool. Like saying... Best Buy are a bunch of scam artist, because one or two reps did not do their job correctly....yeah the whole company is bad. Lol ignorance is bliss I guess.

    Guess most of you are from larger areas and do not truly appreciate having to drive 2-4 hours to a national location. There are plenty of indirect stores that do amazing jobs I wish you better luck in your next experience but bad employees and stores happen at all levels of a company.
    04-04-2015 11:17 PM
  14. monkmullen's Avatar
    I was in a Verizon store on the 1st so my wife could get a new phone. She was going with the Edge plan, and the rep tried to sell us that bundle BS, too. It's nonsense.

    I pre-ordered my S6, also on the Edge plan, via customer service over the phone, and there was no mention of a bundle whatsoever.

    The reps make their money off the accessories more than the phones. Always trying to push one thing or another on you. I really almost (now I said almost) feel sorry for them when they're trying so hard to push a $30 car charger on me when I can literally walk to the Walgreens next door and get one for like $6, or even less if I order online.

    Posted via the Android Central App
    04-05-2015 02:47 AM
  15. Inders99's Avatar
    I've had great experiences at our corporate store here in SW CT. They have been helpful, didn't force unwanted garbage on me, I'll probably go back if I get the S6, or maybe just do it online or whatever but I won't go to the store because they weren't professional.

    The good thing is that if you don't like their service there are other means of procuring these products, I would however send a note to the store manager to express your displeasure, doing it here won't go far other than blowing off some steam.
    Old Guy 59 likes this.
    04-05-2015 07:52 AM
  16. ffejjj's Avatar
    I had a similar experience at Sprint. Went in to pay my bill and look again at the S6. They wanted to check my upgrade status (I know the status of all 3 lines)

    She then told me Sprint no longer offers a two year upgrade, excuse me? Yep leasing or finance only. I showed her my upgrade status on my phone and she insisted it was wrong.

    I should have just left but now I feel like I have to prove myself. So I called Sprint and they verified that yes they do indeed still offer 2yr upgrades.

    Leasing, I don't want it thank you

    Posted via Android Central App
    04-05-2015 08:24 AM
  17. KJ78's Avatar
    Sounds like that salesman needs to get his accessories sales #'s up.
    04-05-2015 01:00 PM
  18. ibcop's Avatar
    I went in to a Verizon Store by my house to have my wife check which color or S6/Edge she wanted. The sales guy greets me at the door and gets my info. There are 4 employees talking and he joins them. Not one of them is helping customers. 10 minutes later he comes over and tells me he can help me now. 3 other employees continue to talk and leave customers waiting(#1 reason i should have left) This Verizon Store doesn't have ANY S6's on display! (#2 reason to leave.) Then the sales guy tells me that if I wanted the phone on my account (which has been upgradeable for 3 months on MORE Everything) I would have to pay $500+ to get on contract. (#3 reason to leave.) He tells me, the S6 is $349.99, then $40 renewal, and then starts adding stuff in to make the price over $500. I tell him the price online and according to CS, there is a $50 rebate making it $299 and I dont want the other stuff. He wants to argue with me,(#4 reason to leave) but he proceeds to look it up online and finds out I am correct. According to him, that's a new deal that he wasn't aware of.

    This sales guy then tells me if I want to switch to the Edge program, I would owe $180 right now. (#5 reason to leave.) He tells me that in store, they REQUIRE the $180, but...good for me... that includes a case, screen protector, car charger, and bluetooth device. CS and online have different promotions. WTF??? I told him there is absolutely no reason that they REQUIRE me to buy this stuff and he's full of it. Oh but my trade-in smartphone will help offset the cost $100 if I wanted to do it today so I would only owe $80.

    I finally left this store after all this BS. Couldn't even believe this store doesn't have an S6 / Edge on display. I already have my S6 on pre order through BB, and will be going over there. Maybe I'll call Verizon CS to get hers from there...not sure
    My store didn't have any out either. Simply poor. So I'm going to AT&T today to take a peek.
    04-05-2015 01:04 PM
  19. felloffthetruck's Avatar
    Or just hit up a Best Buy.
    04-05-2015 01:14 PM
  20. TENYKS's Avatar
    most of Verizon's own corporate stores are pretty horrible.

    However, I am lucky enough to have a good one near me. A couple of months ago, I went there to exchange a phone. Their system had real problems that day and it took over 2 hours to complete the transaction. The manager apologized and offered me any accessory that I wanted under $50. Totally free! I asked if I could get something more expensive and just pay the difference? She said sure. I bought the Bose Soundlink(Mini) speaker for $149. ($199 minus $500) Awesome little speaker.
    04-05-2015 03:22 PM
  21. Old Guy 59's Avatar
    I've been a Verizon Wireless customer for almost 20 years and have had no problems anywhere in the 4 states I've lived in. Sometimes I buy direct from the corporate store, sometimes from a Verizon Authorized reseller and sometimes online. Zero problems.

    Now Best Buy!!! Nothing but one ***** after another. Bad experiences at their phone stores also. A friend bought me a BB Gift Card for my birthday a year ago and I took it back and bought a Visa card at a loss just to avoid spending as little time and money as possible in that disaster they call a store. JMPO...
    04-05-2015 07:50 PM
  22. Markisss88's Avatar
    Yea they're bad in store. One guy tried to convince me to purchase 20GB data plan instead of having my unlimited so that I would "save" money on buying phone. Always looking for a sale - I understand how it goes.
    04-06-2015 06:09 AM
  23. Jowlah's Avatar
    To the OP, you would be better served buying from Best Buy. That's where I am getting my Galaxy Note 4 Edge after I have the funds. I last bought my Galaxy S3 from the Verizon corporate store. Not a bad experience, but I understand the issue with the employees having long conversations amongst themselves. Very annoying and not conducive to making a sale.
    04-06-2015 08:19 AM
  24. gozirra's Avatar
    I have had consistently poor service from our local corporate store in the 10+ years I have been with Verizon. I have only had one bad experience calling in to CS. I have gotten four of my last five phones through Best Buy, which again has been consistent for me. I understand there are good and bad at all levels of any large company. I just know that locally, people usually visit the corporate store once, are treated like cr@p, and either go to a different carrier or go to Best Buy instead. Over ten years at the same location, obviously different employees, yet consistently poor CS. I think Comcast is the only local company with a consistently worse record.
    04-06-2015 09:52 AM
  25. DWS44's Avatar
    I mentioned in another Verizon post as well, but in the three Verizon stores I stopped by in the Charlotte area (Two corporate, One retailer), you would have never knew an S6 existed or was coming soon...let alone that it was available for pre-order and coming this week. All three I had to ask, and was told they wouldn't even have a display model before the 4/10 release. I already had mine pre-ordered thru Best Buy, but just wanted to see the Verizon version.
    04-06-2015 10:45 AM
33 12

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