06-06-2017 09:49 PM
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  1. ImTheWolfman's Avatar
    Well I've been using my Note 5 for four days and some change now. I've tweaked about every setting in the device, moreso just exploring and getting the battery consumption where I want it than worrying about my push notifications. After a while, I noticed my push notifications seemed to get more frequent. At one point when I was using another device and not my Note, it started notifying me when I didn't necessarily want it to and actually had to mute notifications! Long story short I'm not 100% sure what exactly I did to get my push notifications working..

    One thing I did to troubleshoot though is something I saw suggested elsewhere. The process was as follows:

    1. Log out of hangouts
    2. Uninstall the updates for Hangouts to revert to the original factory version
    3. Clear the cache for Hangouts
    4. Reboot
    5. Log back into Hangouts BEFORE updating
    6. Log back into Hangouts and set it up the way I want
    7. Update Hangouts

    After this, my push notifications seemed to be at the very least less flaky. It's almost to the point now where I don't feel the need to check my phone to see if I missed anything because it simply hasn't happened yet, Hangouts or Gmail.

    I apologize for those primarily affected by the email issue as I know this probably doesn't help you as much, but my email push notifications were significantly delayed if not almost nonexistent before and they are going through just fine now. However, I do have somewhat of a workaround that I was using since my Gmail wasn't working at one point either. I just used the pre-installed email client, which has an option to retrieve instantly (also one for 15 minutes) which seemed to work just fine. Alongside that I had my Gmail app also installed. Between the two, I don't think I missed any emails. I'm actually considering dropping my Gmail out of the default mailbox now simply because I think Gmail is giving me proper notification (finally!)

    I think the only thing I did NOT do on my phone to try to solve the problems I had was reset to factory. I couldn't bring myself to do that, especially since I had just gotten the phone last week! I think the closest I got to figuring out exactly what it was still had something to do with the WiFi settings.

    Here are some other steps that I took to troubleshoot this problem and unfortunately a couple others (mainly battery life). I apologize as this is a bit off topic but they were things that were changed regardless. Hopefully they will help someone:
    ---
    Under Wifi > More > Smart network switch (I turned this OFF, from what I hear this is what helps control the VoIP transition to Cellular. This makes no difference to me)

    Under Mobile Networks > Mobile Data > Enhanced 4G LTE services (I also turned this OFF. I'm not sure how much this will have to do with Notifications but I did find this to be a battery hog)

    The last thing I did was actually not something with my device. Since this seemed to be more affected by WiFi, I made IPv6 local link only on my home router. Once again I'm not sure if this actually helped the issue or not but it was changed none-the-less. I did see several people mention IPv6 which is why I did this.

    At one point during troubleshooting I did reset all of my connection settings which is under More connection settings. I think this was probably midway through my troubleshooting. I don't think it helped much at the time but may have helped ultimately.
    ---
    I apologize again, I know my troubleshooting isn't in the proper order. I didn't document anything as I went along, this was all just from memory. Ultimately I'm holding onto hope that Marshmallow will solve more problems than it could (possibly) create! For now though, my problems seem to be fixed.
    09-03-2015 08:51 AM
  2. felloffthetruck's Avatar
    Note 5 order = On Hold.
    09-03-2015 09:09 AM
  3. Allen Gregg's Avatar

    However, I do have somewhat of a workaround that I was using since my Gmail wasn't working at one point either. I just used the pre-installed email client, which has an option to retrieve instantly (also one for 15 minutes) which seemed to work just fine. Alongside that I had my Gmail app also installed. Between the two, I don't think I missed any emails.
    Of the huge list of things the Verizon/Samsung techs had me do to my phone, that was one of the first - to use the pre-installed email app. Worked for about 15 minutes, then stopped working. It's almost as if there's some background software that keeps kicking the push email settings back to "not working" or something, but it even happens in safe mode. Glad it worked in your case, though. Hopefully it will continue to do so. Had to take my Note back yesterday so just switched back to my old phone.

    Posted about it on Samsung's Facebook page - their response, "Sorry you're having trouble... let us know if there's anything else we can do for you". Um - ok.
    09-03-2015 11:06 AM
  4. anon(153966)'s Avatar
    I've been testing this for about 30 minutes or so. To me, the issue is when the device is in 'sleep mode', i.e. when the screen is off.
    If the screen is on, and you send yourself a test email, it delivers instantly. If the screen is off, it could be anything from 1-5 minutes. Now, if you wake the screen, during the time an email was sent, it will deliver. This ONLY seems to be with GMail; my other accounts work as expected...
    09-04-2015 06:42 PM
  5. Wildo6882's Avatar
    This is the sole reason I got rid of my S6 (two of them) and an Active. And why I'm staying away from the Note 5 for now. I really wish this would get figured out, as I otherwise loved those phones. But I just can't use them if notifications aren't coming through. I don't know why this isn't more widely talked about.
    09-04-2015 08:20 PM
  6. ImTheWolfman's Avatar
    I've been testing this for about 30 minutes or so. To me, the issue is when the device is in 'sleep mode', i.e. when the screen is off.
    Exactly, those were where my issues were as well. By the sounds of it I think that's where most people are seeing their issues.

    This is the sole reason I got rid of my S6 (two of them) and an Active. And why I'm staying away from the Note 5 for now. I really wish this would get figured out, as I otherwise loved those phones. But I just can't use them if notifications aren't coming through. I don't know why this isn't more widely talked about.
    I agree with you, it took me a while to find any threads that really applied too. Everywhere I searched it seemed like I would find something but it would be dated at least a year in the past if not more... Sorry to hear that swayed your purchase decision. I honestly didn't know about this before I purchased. For a while I was thinking the same thing but honestly now (granted my notifications seem to be functioning, at least for the most part. Sorry!) I think I would purchase the same phone again given the opportunity.

    I'm still very hopeful that Marshmallow will come along and really help these problems go away...
    09-04-2015 08:46 PM
  7. anon(153966)'s Avatar
    Exactly, those were where my issues were as well. By the sounds of it I think that's where most people are seeing their issues.



    I agree with you, it took me a while to find any threads that really applied too. Everywhere I searched it seemed like I would find something but it would be dated at least a year in the past if not more... Sorry to hear that swayed your purchase decision. I honestly didn't know about this before I purchased. For a while I was thinking the same thing but honestly now (granted my notifications seem to be functioning, at least for the most part. Sorry!) I think I would purchase the same phone again given the opportunity.

    I'm still very hopeful that Marshmallow will come along and really help these problems go away...
    Being on carriers like AT&T, it may be a while before we 'officially' see the Marshmallow OS.
    09-04-2015 09:05 PM
  8. ImTheWolfman's Avatar
    Being on carriers like AT&T, it may be a while before we 'officially' see the Marshmallow OS.
    This was one of the reasons I was very hesitant to switch from iOS to Android... I'm being hopeful and optimistic though. I ALMOST decided to hold out for the next Nexus phone for this reason.
    09-04-2015 09:20 PM
  9. jetspeedz's Avatar
    This is outright shameful that people don't read.

    I already posted the solution and issues, I was the first one to discover this problem when the phone first came out, guess people want to continue to speculate and make assumptions. This is not something new or unknown!!!
    09-04-2015 09:33 PM
  10. ImTheWolfman's Avatar
    This is outright shameful that people don't read.

    I already posted the solution and issues, I was the first one to discover this problem when the phone first came out, guess people want to continue to speculate and make assumptions. This is not something new or unknown!!!
    In my case, I just don't like the "sit and wait" philosophy, and I'm sure others don't as well. I'm sure it's also a motivator that some peoples' issues seem to be at least partially resolved.
    felloffthetruck and ladyc0524 like this.
    09-04-2015 09:42 PM
  11. jetspeedz's Avatar
    You don't have to sit and wait, if you read my post and understand what you can do now, your phone will work as good any phone without this issues using a non nextgen APN. It is a very simple fix and it works until the mobile issues is resolved in your area. This is not complicated, all the people who avoided this device or returned it, simply can't read or ask questions if they don't understand. The issue is fixed folks, simple as that.

    I like most before the issues was acknowledged, spent weeks trying to fix it and troubleshoot. Don't fight it and lose any sleep over it, read my post and you will have a working phone.
    09-04-2015 09:49 PM
  12. ImTheWolfman's Avatar
    You don't have to sit and wait, if you read my post and understand what you can do now, your phone will work as good any phone without this issues using a non nextgen APN. It is a very simple fix and it works until the mobile issues is resolved in your area. This is not complicated, all the people who avoided this device or returned it, simply can't read or ask questions if they don't understand. The issue is fixed folks, simple as that.

    I like most before the issues was acknowledged, spent weeks trying to fix it and troubleshoot. Don't fight it and lose any sleep over it, read my post and you will have a working phone.
    Okay I will admit I know nothing about APNs. I read back and finally found your post about APNs and I know how to find them on the phone. What exactly do I need to do, just create a new APN with the exact same settings, but omitting IPv6?

    As a side note, I already have disabled IPv6 on my home router.

    Thanks and apologies for not thoroughly reading your message sooner.
    09-04-2015 09:57 PM
  13. anon(153966)'s Avatar
    You don't have to sit and wait, if you read my post and understand what you can do now, your phone will work as good any phone without this issues using a non nextgen APN. It is a very simple fix and it works until the mobile issues is resolved in your area. This is not complicated, all the people who avoided this device or returned it, simply can't read or ask questions if they don't understand. The issue is fixed folks, simple as that.

    I like most before the issues was acknowledged, spent weeks trying to fix it and troubleshoot. Don't fight it and lose any sleep over it, read my post and you will have a working phone.
    Because of you, I just re-read three pages of this thread. So if I'm understanding we need to turn off IPv6 within the APN settings?

    If so, interesting...
    09-04-2015 10:12 PM
  14. enb123's Avatar
    You don't have to sit and wait, if you read my post and understand what you can do now, your phone will work as good any phone without this issues using a non nextgen APN. It is a very simple fix and it works until the mobile issues is resolved in your area. This is not complicated, all the people who avoided this device or returned it, simply can't read or ask questions if they don't understand. The issue is fixed folks, simple as that.

    I like most before the issues was acknowledged, spent weeks trying to fix it and troubleshoot. Don't fight it and lose any sleep over it, read my post and you will have a working phone.
    Do you have a link to anything that explains the problem and the proposed fix you say is in the works, other than your forum posts? An article, bulletin or something like that? Because I can't find anything of the sort but perhaps I'm not searching for the right terms or misunderstanding you. Please provide some backup for your position so we can all fully understand.


    Sent from my iPhone using Tapatalk
    09-04-2015 11:32 PM
  15. jetspeedz's Avatar
    Here is what you guys need to do on ATT, and it does not matter what phone you get as most of the new ones, not just Samsung use the next gen APN. Now there is a problem with the S6/E when it comes to Wifi if you use ipv6 but that is easily remedied if you disable ipv6 on your router. As far as the mobile issue, the network timer ATT uses on IPv4 does not expire or if it does it is set to at least 1800sec based on what ATT advertises. IPv6 on the other hand was supposed to use the same timer, however it turned out thanks to a friend of mine who found out that it expired before 300sec which is ~5mins. When i found this issue initially i contacted Samsung and ATT about this and they had never heard of it and told me i was the first to report it. Well i duplicated my tests for weeks and found that it timed out at 600sec which was my baseline at 10 mins to retest the email notification and other apps which were GCM or NAT dependent. Long story short after a few calls to ATT UTC and my friend going through his Business channels in high up meetings with ATT, it was agreed to fix this problem, thus they rolled out the fix first in silicone valley and slowly across the nation. I just found out mine was resolved 3 weeks after it was first resolved in San Francisco area and im near Los Angeles, so those of you on the east coast it will get fixed in due time. Now why it was setup this way and other details I can not discuss for obvious reasons. The mere fact I'm sharing this information with you all is to help you understand that returning your phone and complaining about nonsense will not fix the issue. You guys can all buy my friend a beer if he wants to come out and tell you the details himself but in the meantime the work around is below in the image. Set your mobile APN to what I have and it will work like your s5 or S4 or Blackberry, etc...

    Network Timers | AT&T Developer

    Set your APN like this:

    Why aren't I receiving Gmail push notifications on the Galaxy S6?-24lllbr.jpg
    anon(153966) likes this.
    09-05-2015 12:05 AM
  16. jetspeedz's Avatar
    To add with regards to the Wifi issue, Samsung is well aware of it and they have rolled out the fix for Verizion and working on it for ATT, when the carriers actually push the fix well you all know how quickly ATT updates the software OTA. I wouldn't expect this to be fixed until M comes out, however I find it funny they are quick to patch the ping socket exploit.
    09-05-2015 12:08 AM
  17. ImTheWolfman's Avatar
    Awesome, thanks for the explanation and backstory behind this! Always nice to hear information from the inside. Now after all these settings are made, is anything else necessary (reboot?) and is there any way to turn off the other one or do you just add an APN like that and be done with it?

    Giving this a go now to see how it works out. Thanks again.
    09-05-2015 12:15 AM
  18. Wildo6882's Avatar
    Awesome, thanks for the explanation and backstory behind this! Always nice to hear information from the inside. Now after all these settings are made, is anything else necessary (reboot?) and is there any way to turn off the other one or do you just add an APN like that and be done with it?

    Giving this a go now to see how it works out. Thanks again.
    Let me know how it works out for you. I may be ordering one of these soon now if this works.
    09-05-2015 12:31 AM
  19. jetspeedz's Avatar
    Create a new APN similar to what I have, select it and your data will go offline for about 2-3 seconds and come back up with the new APN. No need to reboot and all should be working over mobile network.

    Cheers
    09-05-2015 12:31 AM
  20. ImTheWolfman's Avatar
    Let me know how it works out for you. I may be ordering one of these soon now if this works.
    Keep in mind Wildo, my issues were mostly fixed even before this. I'm leaning towards my disabling of IPv6 on my home router as being one of the major fixes now though, bearing in mind everything jetspeedz has shared. However, I'll check back in a couple days and let you know.
    Wildo6882 likes this.
    09-05-2015 12:36 AM
  21. Wildo6882's Avatar
    Keep in mind Wildo, my issues were mostly fixed even before this. I'm leaning towards my disabling of IPv6 on my home router as being one of the major fixes now though, bearing in mind everything jetspeedz has shared. However, I'll check back in a couple days and let you know.
    Thanks! I'll have to see if I can change my router settings. I have a router/modem from my ISP, Frontier.
    09-05-2015 09:00 AM
  22. Tim Caldwell's Avatar
    What I find crazy about all this is that this suggested "FIX" to our home router does nothing to permanently fix the underlying problem. e.g., when we leave the house & connect to other WiFi routers ... What REALLY needs to be addressed is the underlying BUG ... How can we get this issue escalated to Samsung (or Google?) to know that they are aware of the problem & are working on providing a FIX? Is there another web site that anyone knows of that we can all go to and log our complaint ?? I may be wrong but I doubt THIS forum is monitored by Samsung/Google ... This is frankly a serious bug in the release of this new Galaxy firmware ... imho.
    09-05-2015 10:09 AM
  23. anon(153966)'s Avatar
    In addition to Tim Caldwell's comment. To me, this issue doesn't just happen when on WIFI. So the APN 'fix' should help, regardless, right?
    Lastly, on another thread, some suggested merely installing the GMail email app. I'm not sure if that app supports the Calendar, Contacts etc. But, if it did\does wouldn't that be a solution, too? I'm guessing that said app delivers email instantly, no?
    09-05-2015 11:10 AM
  24. Wildo6882's Avatar
    In addition to Tim Caldwell's comment. To me, this issue doesn't just happen when on WIFI. So the APN 'fix' should help, regardless, right?
    Lastly, on another thread, some suggested merely installing the GMail email app. I'm not sure if that app supports the Calendar, Contacts etc. But, if it did\does wouldn't that be a solution, too? I'm guessing that said app delivers email instantly, no?
    I would also be curious to see if changing the APN settings would help out in all situations. This is definitely a more serious issue than most with these phones.
    09-05-2015 11:30 AM
  25. Allen Gregg's Avatar
    Well, if they push out a fix that WORKS on Verizon then I'll consider getting another one, but not until I hear back that it's out there and everyone's pushes are working as they should.

    It was hell taking my Note 5 back to Verizon. They messed up the account and put down I actually got another one instead of a return and I had to "prove" I didn't walk out of the store with another unit. Made me almost switch carriers it was so incredibly insane. That's not Samsung's problem of course, but knowing the hassle I'm not getting a new unit and risking having to take it back to go through that insanity again until I know it's fixed.
    09-08-2015 12:10 PM
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