1. jakbr86's Avatar
    I guess I will have to go to the tmobile store. Got my phone late yesterday from ups, started to set it up and sim card tray will not pop open. My experience with these type trays have been super easy to open, like with my old HTC one m7. But I have tried 20+ times to get it open with the provided key. Anyone else having this issue?
    04-11-2015 08:40 AM
  2. Gekko's Avatar
    I guess I will have to go to the tmobile store. Got my phone late yesterday from ups, started to set it up and sim card tray will not pop open. My experience with these type trays have been super easy to open, like with my old HTC one m7. But I have tried 20+ times to get it open with the provided key. Anyone else having this issue?
    maybe this will help -

    http://www.droid-life.com/2014/06/30...-sim-tray-fix/
    04-11-2015 08:44 AM
  3. Theo van Mil's Avatar
    I had the same struggle for more than a hour. But found a way out. Pressing very hard did not help! I found the solution when I saw an enlarged picture from an opened slid: There is a spring that you have to put towards the inside of the slide. This means while you pressing the pin with reasonable pressure down, wiggle a little bit allong the length of the phone. This helped me!
    Sim Card Tray will not open!-simcard.jpg
    04-13-2015 04:25 PM
  4. Amele's Avatar
    I just posted something similar in the Note 7 forum. Though with mine, the hole is barely there. I am having trouble just getting the tool to insert at all. But a needle seemed to open the hole a little so maybe I can try this. Thanks for the suggestion, anyway.
    09-23-2016 10:24 PM
  5. dianne2016's Avatar
    I guess I will have to go to the tmobile store. Got my phone late yesterday from ups, started to set it up and sim card tray will not pop open. My experience with these type trays have been super easy to open, like with my old HTC one m7. But I have tried 20+ times to get it open with the provided key. Anyone else having this issue?
    11-10-2016 11:57 PM
  6. dianne2016's Avatar
    Same here with Galaxy 7. Going to Sprint tomorrow. Safety pin doesn't work and can't find the SD key (If I got one). Time is worth it. Good luck
    11-11-2016 12:00 AM
  7. kps1's Avatar
    Having the same problem with my S7 Edge, pushed so hard the key thing bent and the hole is scratched and marked.
    Now store trying to say I've invalidated the warranty because I may have damaged the release mechanism myself by doing it wrong.
    Said they will get their 'specialists' to look at it today (left phone in store) but if they have to break into it (due to the damage I have apparently caused) it will be a insurance job to replace the phone!
    05-02-2017 07:09 AM
  8. Stellawang's Avatar
    Hi Kps1,

    I had the same prob. May I ask how they finally solved it? Unfortunately I didnt buy an insurance.

    Thanks.
    01-03-2018 01:21 AM

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