04-30-2015 12:40 PM
41 12
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  1. QuantamPulse's Avatar
    Having an issue with an S6 64Gb that I picked up at Sprint. There seems to be an issue where it takes a very long time for a connection to start when using mobile data.

    Sitting side by side with my Note 4 on Sprint it takes around 10x longer for data to start transmitting. Once the data is flowing the speed is normal for my area, around 25Mbps.

    For exaple, if I launch Google Music on both phones at same time, it takes over a minute for the menu to cone up on the S6 but nearly instant on the Note 4. Once everything loads initially though, everything streams smoothly on the S6.

    Anyone else experience this or have any idea what might be causing it ? I would appreciate any help that could be provided.
    04-11-2015 01:25 PM
  2. Jimmyz0rz's Avatar
    I just got mine yesterday and is significantly slow using data compared to my note 3. I hope an update will be released... otherwise I'm taking this back i can barely browse facebook at work on break when before i could download the latest episode of walking dead on break with my note 3
    scotty729 likes this.
    04-11-2015 10:53 PM
  3. stackberry369's Avatar
    I just got mine yesterday and is significantly slow using data compared to my note 3. I hope an update will be released... otherwise I'm taking this back i can barely browse facebook at work on break when before i could download the latest episode of walking dead on break with my note 3
    why Didn't you get the Note 4?

    Posted via the Android Central App
    04-11-2015 11:51 PM
  4. Jimmyz0rz's Avatar
    I had the note 3 since it came out, got sick of the size of my note 3 so decided to wait for the s6 when i was eligible for the early trade in.
    04-12-2015 12:23 AM
  5. waykol's Avatar
    I am also having the issue. I had the S5 and now it is very slow when connecting. Will not even let me do voice search... my s5 was much faster for data. I hope an update is available soon.
    04-14-2015 10:47 AM
  6. htfreemyer's Avatar
    I am having the same issue also when using WiFi. When I have a 3G or 4G LTE connection everything loads relatively quickly but on WiFi it is painfully slow. I tested my WiFi and I am getting better than 30Mbps download once the connection is made. I hope we can figure this out soon, I love the phone but can't tolerate the delay!
    04-14-2015 11:57 AM
  7. fritz9981's Avatar
    I am having a similar issue with data connection only. Everything is fast on WiFi. However certain apps, Mainly facebook and instagram are extremely slow on lte. Basically to the point of not loading at all. This is not a sprint data speed issue as websites will load extremely fast on lte. Speed test also shows I'm in the 15mb Range.

    Anyone else having this issue?

    Upload speed is also fine on those apps.
    Jimmyz0rz likes this.
    04-14-2015 04:26 PM
  8. atishc's Avatar
    I am having a similar issue with data connection only. Everything is fast on WiFi. However certain apps, Mainly facebook and instagram are extremely slow on lte. Basically to the point of not loading at all. This is not a sprint data speed issue as websites will load extremely fast on lte. Speed test also shows I'm in the 15mb Range.

    Anyone else having this issue?

    Upload speed is also fine on those apps.
    I am on Sprint LTE and have not had these issues. I am assuming you installed the launch OTA update? Have you tried updating your Profile and PRL? Does this also happen if you disable the Sprint Connections Optimizer?

    Posted via the Android Central App
    04-14-2015 05:16 PM
  9. brycenull's Avatar
    I am having a similar issue with data connection only. Everything is fast on WiFi. However certain apps, Mainly facebook and instagram are extremely slow on lte. Basically to the point of not loading at all. This is not a sprint data speed issue as websites will load extremely fast on lte. Speed test also shows I'm in the 15mb Range.

    Anyone else having this issue?

    Upload speed is also fine on those apps.
    I am having the same exact issue. Social networking are the most noticeable. Other applications like YouTube work just fine. It is very frustrating.

    Posted via the Android Central App
    04-14-2015 07:01 PM
  10. Wimmer311's Avatar
    I am having the same issue especially with Facebook and Google Play Music. My S3 had faster data.
    04-15-2015 03:56 PM
  11. anacrusis's Avatar
    Same issue. Love the phone but data is painfully slow and poor reception. Wireless is very fast.

    Still pissed about the inabilty to use data while on a call.

    Side note: Ive noticed that google music has lots of hiccups and jitter when playing over bluetooth.
    04-15-2015 04:17 PM
  12. ndaven021's Avatar
    I am having the same issues. My phone works great on WiFi but once I leave my house it is impossible to use the Facebook app or Snapchat... Anyone else having the same issues with these apps? It wont even let me log into Snapchat. It says "Cannot connect to server" HELPPPPPP
    fritz9981 likes this.
    04-16-2015 11:02 AM
  13. waykol's Avatar
    I posted once before already but i will say snap chat is unuseable, facebook is pretty bad. Wifi is perfect. I use speedtest app and i am also getting between 15 and 30mb download. I had s5 previously. Like the 1st posts in this thread, the data needs to almost "warm up" to work, but for some apps unuseable. Unlike s4 and s5 even s3 the data works immediately. Profile update and prl update did nothing, and they have the latest update possible. Factory reaet 3 times but no help. A sprint update needs to be put out soon. Phone is great but its almost like I need wifi to really enjoy the phone.
    04-16-2015 03:48 PM
  14. QuantamPulse's Avatar
    So as an update to my original post, I decided that I would try to change the device out for a new one. Just received the new device from sprint today the new device still has the exact same issue. There is definitely something wrong with the phone itself at this point. PRL, Profile, Factor Reset ... nothing has any effect on either phone that I tried.

    Seems like I am stuck with a device that can barely be used now ... perfect.
    04-16-2015 06:02 PM
  15. fritz9981's Avatar
    I am on Sprint LTE and have not had these issues. I am assuming you installed the launch OTA update? Have you tried updating your Profile and PRL? Does this also happen if you disable the Sprint Connections Optimizer?

    Posted via the Android Central App
    I'm still having the issue. Updated all of the above and no improvement. Apps are still useless on data connection. Glad to see I'm not the only one based on other posts but it is an isolated issue. Next step is try a factory reset but others are saying that hasn't worked either. Not sure what else to do other try to go get another phone from Sprint. Anyone out there that has had the problem and solved it????
    04-16-2015 07:16 PM
  16. robnyc079's Avatar
    I'm experiencing the same exact problems. I've had my phone replaced and the issue still exists. I've contacted Sprint to further complain and they claim this is not a known issue to them. I offered to send the technical service representative the links to all these complaints but she wasn't interested.

    Regardless, this issue will only get fixed if enough people call and complain to Sprint. When enough people call and complain, then they will get their act together and hopefully fix it. It's nice people post on the forum and I know that I'm not the only one with a non-working phone but you all need to call Sprint to complain!!!
    04-16-2015 08:17 PM
  17. MAXXTX's Avatar
    wow cant believe this. not that I dont lol but im gonna download speed test and try it out. Ive been getting fast speeds from the get go.
    04-16-2015 09:31 PM
  18. Orbiting234's Avatar
    Lump me into the same boat!

    Glad I saw this thread. On my S6 I can barely do anything on specific social apps outside of the house. Web browsing is OK, Twitter is OK, can even get decent speed tests, but Facebook? Good god, I can NOT get the Facebook app to reliably refresh when on LTE. App works flawlessly on WiFi mind you. As it sits there forever the phone just gets hotter and hotter as it tries in vain to refresh. Oddly enough I have no issue getting to the Facebook web site. It is only the app itself that seems to be blocked or extremely throttled. Is there some sort of proxy Sprint is trying to send FB data through? I'm trying to figure out what the issue here is as it is very frustrating! Tried nuking the app data and setting up from scratch to no avail.
    04-16-2015 10:04 PM
  19. fritz9981's Avatar
    Seems like more people are showing up with the same issue now. Still seeing no fixes.

    There are also two similar threads on Sprints own S6 forum now. It's not letting me post links here but feel free to go there and pile on so hopefully sprint takes notice and will do something about it soon.

    I'll be going to a Sprint Service Store on Monday.
    04-17-2015 10:44 AM
  20. MAXXTX's Avatar
    Well lastnight I cleared out the running apps then restarted. It did some kind of update and when I went to test the speed it said network error. So today I re did it and now Im getting 5.70 UP and 1.41 DWN mbps. But the good thing is it doesnt feel slow where I cant use anything
    04-17-2015 12:19 PM
  21. Nogib's Avatar
    Count me in too with regards to the slow social apps! Only thing I've gotten from them via Twitter is "This is a known issue. We are working with our device techs to get this resolved. Temporary work around is set your GS6 to CDMA." I sincerely hope that this is truthful and not just trying to placate me with fluff. They had better be actually looking into it for us!
    04-17-2015 02:26 PM
  22. Eric Tran1's Avatar
    Got the S6 yesterday for Sprint yesterday and yes, apps are impossible to use through data. Has anybody found a solution? Please let us know!!
    04-18-2015 10:47 PM
  23. Alyssa Iott's Avatar
    Add another to the list. It's really frustrating to only be able to use my new phone when I have a wifi connection. Come on sprint do something about this!
    04-19-2015 04:02 PM
  24. patrice782's Avatar
    I'm having the same issue, it's making it almost impossible to enjoy this phone.

    Went to the sprint store yesterday and I was told that they are aware of this issue, and Samsung has been notified about it and should be sending a software update to fix the issue. No time frame was given though
    04-26-2015 11:51 AM
  25. Gator352's Avatar
    I'm having the same issue, it's making it almost impossible to enjoy this phone.

    Went to the sprint store yesterday and I was told that they are aware of this issue, and Samsung has been notified about it and should be sending a software update to fix the issue. No time frame was given though
    Yeah, the sprint community forums are inundated with this issue. They also said they are working on the issue.

    I'm sad to say that this might be an issue with the exynos processor and its radios. They had a hard time putting LTE in their radios until recently and i think we are the guinea pigs.

    Posted via the Android Central App
    04-26-2015 03:30 PM
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