1. I-G-M's Avatar
    Hi there guys, just a quick question that's bothering me. When I go to the stock mail app settings the only time it allows me to search for email is every 15 minutes, I'm wondering if there is a way that I can get push email alerts as soon as they come in like I get on some of my other devices

    04-13-2015 04:47 PM
  2. Dogs OfWar's Avatar
    In the stock email app (i.e. not Gmail) go to More, Settings, tap the name of the account, Sync schedule, Set sync schedule, select Auto (when received).

    Notifications, though are an entirely different thing than delivery. You can choose to be notified by sound, vibrate, notification bar icon, or none of those things.
    04-13-2015 04:52 PM
  3. I-G-M's Avatar
    The thing is it doesn't give me the auto option, it just gives me -

    Every 15 mins
    Every 30 mins
    Every hour
    Every 2 hours
    Every 4 Hours
    Once a day

    is there a reason why I'm not getting the auto option?
    djstevemills likes this.
    04-13-2015 04:58 PM
  4. Dogs OfWar's Avatar
    It might be that your email server either doesn't support it or when the account was added it didn't pick it up for some reason. I'd remove the account and re-add it.
    04-13-2015 05:14 PM
  5. I-G-M's Avatar
    I just tried my other hotmail account and it worked fine and let me auto sync, the thing is I have used this account that isn't working on my old iPhone and it auto synced fine, is there any reason for this not working now?
    04-13-2015 06:51 PM
  6. Coug's Avatar
    I had to remove my exchange account and reinstall to get it to work. I did have the auto option, but it was not syncing. Also, when new emails did arrive I did not get a notification. Reinstalling took care of all of it.
    04-13-2015 08:06 PM
  7. jcp007's Avatar
    You can swipe down to refresh as well.
    04-13-2015 08:09 PM
  8. davidwilling's Avatar
    I too am having this ActiveSync issue. I have Gmail and my work email (through Exchange) running on the default mail app. Firstly I am not getting anything pushed, even though I have it set to automatically, and secondly, I am not receiving any notifications (sound or vibration) if anything does come through. I have uninstalled my Exchange email several times to see if this helps, but no success.
    04-23-2015 03:55 AM
  9. PsychDoc's Avatar
    Use the MyMail app. Much better and you get push delivery/notifications.
    04-23-2015 05:54 AM
  10. davidwilling's Avatar
    UPDATE: I did the full factory reset and clear cache and have reinstalled everything and notifications and push all seem to working now. I guess my next question is, if I do the software update that my phone says it has, will I be back to square one; i.e. is the push issue caused by the update?
    04-23-2015 06:32 AM

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