1. AC Question's Avatar
    For some reason in the last hour, my new S6 has started to behave oddly.

    It's acting like the 'back button' is randomly being pressed. It makes it impossible to open an app, send a txt or do anything, as it backs out of everything all the time.

    The phone has been great for 2 days, and now it won't stop doing this back-thing.

    I've done a soft factory reset and just now, a hard factory reset and it's still doing to same thing. I can't even get through initial registration...

    Please help!
    04-14-2015 02:18 PM
  2. UJ95x's Avatar
    Welcome to the forums! Since you've already done a factory reset to no avail, I'd suggest returning it to your carrier store. Better to do it now while you still can than have it pop up again down the line
    Rukbat likes this.
    04-14-2015 03:28 PM
  3. mr diy's Avatar
    I'm having same issue, did you find the solution?
    08-18-2015 12:05 PM
  4. mrpiter's Avatar
    Guys, is there any solution to this? I have the same issue. Do I have to give it back to the store or is there anything I could do?
    10-27-2015 09:47 AM
  5. AlphaTango414's Avatar
    You just need to return it to have it replaced. It's a hardware issue and not a software issue so there isn't any fixing it yourself.
    10-27-2015 12:48 PM

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