1. srv's Avatar
    Hello,

    I have a GS4. Every few months, after leaving the phone on the charger all night, I wake to find the phone with a black screen and solid green LED. The phone does not respond to any of the buttons, including a 10+ second press on the power button. If I pull the battery, it boots normally. From what I've read, others have had this problem, too.

    I'm thinking about upgrading to the GS6. If something like this were to happen with the GS6, what can be done to bring the phone back up? Wait a few days for the battery to drain in this state? Is there some other way?

    Thanks!
    04-18-2015 07:27 AM
  2. adelcastillo78's Avatar
    Press and hold power and volume down for 7 seconds will soft reset the GS6

    Posted via the Android Central App
    04-18-2015 07:32 AM
  3. srv's Avatar
    When the GS4 is in this state, the soft reset doesn't seem to work. It's probably too early to know if folks are seeing the equivalent problem state on the GS6, but it would be interesting to know if the GS6 soft reset works in such a state.
    04-18-2015 07:40 AM
  4. jcp007's Avatar
    Hello,

    I have a GS4. Every few months, after leaving the phone on the charger all night, I wake to find the phone with a black screen and solid green LED. The phone does not respond to any of the buttons, including a 10+ second press on the power button. If I pull the battery, it boots normally. From what I've read, others have had this problem, too.

    I'm thinking about upgrading to the GS6. If something like this were to happen with the GS6, what can be done to bring the phone back up? Wait a few days for the battery to drain in this state? Is there some other way?

    Thanks!
    I just upgraded from a GS4 on AT&T to the 64GB GS6 on AT&T. I have had no issues even remote like this. It is lightning fast and smooth as butter and battery life is just fine. Great tip,though.
    04-18-2015 08:59 AM
  5. srv's Avatar
    Glad to hear you've not had this issue. I'd like to upgrade, but I may wait a bit to see what quirks arise with a bit more time.

    Thanks
    04-18-2015 09:02 AM
  6. jcp007's Avatar
    Glad to hear you've not had this issue. I'd like to upgrade, but I may wait a bit to see what quirks arise with a bit more time.

    Thanks
    The quirk raising the most attention is related to battery life is Google Play Serivces so it's a Lollipop issue not a hardware issue. I agree that you need to wait of that works for you. I am an early adopter of this and every other smartphone I have owned since 2006. Despite everything that was written prior and post early carrier release, I still felt confident to get the regular GS6. On YouTube, there is a great review by the DetroitBorg on the GS6. Check it out.
    04-18-2015 09:08 AM
  7. Kari Skalicky's Avatar
    Thank you, thank you, thank you for the soft reset key combo. I inadvertently put the phone in boot mode (blue screen, large arrow, text says downloading do not turn off target) and couldn't get out. Samsung support was useless and gave me the wrong key combo. Thanks to this post, we're back in business.
    04-18-2015 09:41 AM

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