1. Kari Skalicky's Avatar
    The back and menu buttons on my S6 frequently (read: almost every time I use the phone) stop working once I open and use an app. This has happened while using Kindle, Chrome, and even settings. To get them to start working again I have to restart or power down the phone anywhere from 1-6 times before they start functioning again. Only to repeat the cycle.

    Otherwise, I love this phone. Any thoughts?
    04-18-2015 09:59 AM
  2. jcp007's Avatar
    The back and menu buttons on my S6 frequently (read: almost every time I use the phone) stop working once I open and use an app. This has happened while using Kindle, Chrome, and even settings. To get them to start working again I have to restart or power down the phone anywhere from 1-6 times before they start functioning again. Only to repeat the cycle.

    Otherwise, I love this phone. Any thoughts?
    Call carrier tech support to determine issue and whether you need to exchange it assuming you are still in your window for returns.
    04-18-2015 10:45 AM

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