1. Greg Trnka's Avatar
    I have had my Galaxy Gear 2 Neo since Dec 2014 and had it paired to my Samsung Galaxy S5 using the Galaxy Gear App from the Galaxy Store. I upgraded to the Samsung Galaxy S6 yesterday and downloaded the Gear App so I could pair with my Neo watch. Well it didn't work....it can't identify the watch. (Yes I have my bluetooth on with the phone) Is anyone else having this problem? I went on Samsung Customer Service Chat and they didn't understand the problem and gave me a service ticket to talk to a representative (not available on Sundays). I would think since these are all Samsung products that they would be compatible. Any ideas?

    (The Galaxy Gear App was working on my S5 after the Android 5.0 update)
    04-19-2015 01:26 PM
  2. jschu22's Avatar
    Did you reset the watch? Paring with a new phone requires this?

    Posted via the Android Central App
    Greg Trnka likes this.
    04-19-2015 03:50 PM
  3. sjaduae's Avatar
    My Gear S prompted me to reset it when I tried to connect you may need to do this manually
    Greg Trnka likes this.
    04-19-2015 03:52 PM
  4. Greg Trnka's Avatar
    I will try it and let you know
    04-19-2015 03:53 PM
  5. Greg Trnka's Avatar
    Did you reset the watch? Paring with a new phone requires this?

    Posted via the Android Central App
    Thank you....it worked!!! I would think the Samsung Customer Service would have that as a question when trying to diagnose the problem. Again...thank you for your help. I am going to mention that on the Galaxy Gear app download screen.
    04-19-2015 03:58 PM

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