Howdy. I've had my S6 since launch and all has been well until a very strange problem today.
Out of the blue ths GS6 would not recognize my fingerprint to unlock the phone. I had forgotten my Backup Password (shame on me) but had the option to login via Google. That didn't work either - I was told "invalid account or password."
I went to Android Device Manager because I read you can reset the lock from there. Resetting the lock wasn't successful because it said there already was a lock code setup. Argh.
Next I logged into my Samsung account and used the Find My Phone feature. It would not reset the lock code either - just gave the error "Failed."
My last try was to actually Lock the device from the Samsung web page. It prompts you for a PIN code which I entered into the site. Now my S6 said it was locked and to enter the PIN code. I entered the code and successfully got into my phone.
Everything is working normally again. Has anyone else encountered this?
Lastly, any thoughts if I should run Google's Android Device Manager, Samsung's or both? Thanks.
Out of the blue ths GS6 would not recognize my fingerprint to unlock the phone. I had forgotten my Backup Password (shame on me) but had the option to login via Google. That didn't work either - I was told "invalid account or password."
I went to Android Device Manager because I read you can reset the lock from there. Resetting the lock wasn't successful because it said there already was a lock code setup. Argh.
Next I logged into my Samsung account and used the Find My Phone feature. It would not reset the lock code either - just gave the error "Failed."
My last try was to actually Lock the device from the Samsung web page. It prompts you for a PIN code which I entered into the site. Now my S6 said it was locked and to enter the PIN code. I entered the code and successfully got into my phone.
Everything is working normally again. Has anyone else encountered this?
Lastly, any thoughts if I should run Google's Android Device Manager, Samsung's or both? Thanks.