Printable View
The camera will not focus at all on the back. Selfie camera works great right away. After about a minute with the back camera, it will finally cocus and work great. All films have been removed from the exterior lens of the camera, so I know this isnt the problem.
Any ideas? Camera is on auto focus, too.
New phone + problem = get it replaced. It sounds like either a weak focusing drive or sticky lubricant - the camera has to be replaced, and you shouldn't accept a repair on a new phone.
I have the same issue. I called Verizon tech support, and they told me to return it. It seems to be a hardware problem.
Yeah I can vouch here too. Got a replacement off o2 yesterday and all is good now
Posted via the Android Central App
Same problem here. Replacement from Verizon is due today.
Had the same issue, returned it, replacement phone is perfect. Always instant focus, 100% of the time. The one with the focus issue wouldn't focus unless I shook the phone, it's definitely a hardware issue, my guess is the lense gets stuck and when you shake it, it breaks free and can then focus. Probably some small burr in the lense assembly preventing the focus from happening without additional force.
I have the exact same issue on my S6 Edge. I typed *#0*# on the keypad and went to Mega Camera to check it. This runs it on the basic software so nothing app related and still no focus.
Clearly hardware.
I have to shake it to get it to focus.
Went to the store to get a replacement, which will take a while due to demand.
I have been encountering the same issue, very frustrating!!!
How do you get *#0*# to work on a Verizon device?
I have this same problem with Verizon device. I called them and they sent me a "replacement" device but it was used. I find this unacceptable as they should offer a brand new device. The phone is $900 and I've had it since release date. This is crazy. So since Verizon isn't very good at customer service I am using the used replacement device temporarily while sending my original device to Samsung for repair. Will see how it goes.