1. Susan Nicholson's Avatar
    Already tried remote access online but that doesn't work because my phone isn't connected to wifi or MD
    tried putting wrong password in for a reset option that hasn't happened and i cant for the life of me remember my backup password.
    HELP
    04-23-2015 05:14 PM
  2. dpham00's Avatar
    Have you tried to contact the carrier?

    Sent from my Pearly White Verizon Samsung Galaxy S6 Edge
    04-23-2015 07:20 PM
  3. mistyisland's Avatar
    If there is a Best Buy nearby go see the reps in the Samsung kiosk. They did a factory reset for me for the same problem. You can also reset through Google. Go to a Starbucks or Panera Bread and get free wi fi.
    04-23-2015 07:36 PM
  4. Giovanni Miller's Avatar
    Help my wifi is off and dont know my backup password so now i cannot login into my google account. Is there anything i can do?
    12-17-2015 11:16 AM
  5. anon(632115)'s Avatar
    Help my wifi is off and dont know my backup password so now i cannot login into my google account. Is there anything i can do?
    There's some options here How to unlock Samsung Galaxy S6 and S6 edge, if you forget the screen lock password (and your fingerprint is not accepted either) - Galaxy S6 Guide
    12-17-2015 11:29 AM
  6. DiabloIa's Avatar
    I registered just to answer this question, and make it easyer for other people ( I'm also copy-pasting it to other sites I was searching before I fould the solution)

    Guys I spent around 15 hours trying to unlock my samsung galaxy s6, and found a solution. You're wellcome because you need google acc+dont need a connection for this to work (worst case scenario).
    It didnt recongnize my fingerprints, and my backup password didnt work. I couldnt sign in to my google account since my wifi and mobile data was turned off before the device locked.
    This is the solution i found AFTER 15 hours of this madness, you need to be quick:
    1) enter wrong backup password 5 times
    2) wait 30 secounds countdown
    3) enter wrong backup password 5 times
    4) wait 30 secounds countdown
    5) select sign in with google account
    6) enter google account credentials (DONT SIGN IN YET)
    7) hold 'wake up button' (home button)
    8) press emergency mode and go thru with aggreeing to all it asks you to
    9) press TURN ON, and after that press 'sign in' with your google account (where step 6 left off)
    If you were quick enough, you will enter emergency mode and you will pass the lock screen, now quit the emergency mode the same way and change your backup password, and write it down this time so this doesnt happen again. You are wellcome.
    02-22-2016 05:36 PM
  7. Melina82's Avatar
    I tried to do this solution but it doesn't allow me to press the sign in button while going to the emergency mode. Can you maybe elaborate this step? I have been searching for 7 hours now for a solution but i think factory reset is my only option
    03-21-2016 12:47 PM
  8. Juhyeok Jang's Avatar
    I did just same as what you said. But it doesn't work.. i used a whole day..
    04-12-2016 12:23 AM
  9. prx00's Avatar
    Thanks Diablola. Your technique worked perfectly.
    08-19-2017 05:24 PM

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