10-07-2018 11:58 PM
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  1. dwd3885's Avatar
    I don't know. I'm not convinced it's hardware. I had pretty severe issues in exactly the areas you described. It was especially bad when using the phone while it was laying on a table. After a factory reset and using stock Touchwiz for a while (about 48hrs) the issue magically disappeared. My phone has been flawlessly responsive for three days now. Hardware doesn't just fix itself. I'm more inclined to believe it's initial samsung firmware bugs combined with the initial build of lollipop being a pile of hot garbage.
    Hardware doesn't fix itself but if you see buggy issues like that it could very well mean the hardware is faulty.

    Posted via the Android Central App
    05-10-2015 06:58 AM
  2. Not_Fog's Avatar
    Spender000, can you talk about what you did to configure your device after the factory reset? Have you installed a new launcher? Have you installed a new messaging app? Have you added any non-stock notifications? Any info on your system setup would be appreciated.

    I had a similar experience, where I factory reset 2 days ago, and everything was working great, but I have been slowly adding apps and media, and now it is back to the same old issue. As soon s I factory reset, I installed Nova which made me think that wasn't the culprit because it has worked fine for 2 days. The last thing I did before the phone went back to the old problems was setup the You Need a Budget (YNAB) app. I restored my device from backup using Samsung Smart Switch and YNAB was installed then, but I had to go through the setup process to sync it with my phone by setting it up with Dropbox. This is the last thing I did before the sensitivity issues came back. Prior to that were several notification downloads from Zedge and before that was installing Dolphin browser, but didn't notice any issues.

    I talked to AT&T Tier 2 support on Saturday and have a warranty replacement (i.e. "like-new" [possibly refurbished] phone) in the mail. I was getting pretty excited that my original S6 looked like it had took a turn for the better but now it is back to the original issue, so I'm not sure if I'm going to take the refurb or keep the original.

    Is anyone running the following without issues?
    -Nova Launcher
    -Textra
    -HD Widgets
    -SplenDo
    05-11-2015 09:06 PM
  3. SpenDeR000's Avatar
    I backed up my photos & messages and performed a factory reset. I skipped the Samsung Smart Switch & set things up from scratch as a new device. That's the safest way to go. I ran everything as stock for a few days (launcher, keyboard, etc) and was still experiencing touch issues, so I stuck with it a little longer. I ended up giving in and installing swiftkey, textra, and beautiful widgets but I did continue to use Touchwiz. Four or five days after the reset I noticed the phone becoming responsive and it's been fine ever since. I've since added a few banking apps, the Score, Netflix, Hulu Plus, and a few shopping apps (eBay and Amazon).

    I think the key is to set the phone up as a new device after the reset. Using the auto restore function can do strange things to any device. Nova Launcher may be causing issues as well. I've read some reports if Nova causing problems with the Edge model in particular. It would probably be best to stick with Touchwiz for a while (it's honestly not that bad, especially after the update Samsung just pushed to fix the lollipop memory leak bug). If you really can't stand it, then maybe try Google Now Launcher.

    Anyway, I hope I provided some answers. Let me know if you want more info.
    05-11-2015 09:52 PM
  4. mattmc18's Avatar
    I've been having screen sensitivity issues for the past 2 weeks, after having no problems at all for the first 2 weeks. I swear it started right after my exchange period ended, really good timing. It has been up and down, gets better and gets worse but it is not consistent. The problem has never completely gone away since it surfaced, though. The whole screen is less responsive but the edges are definitely the worst. Having a case on makes it significantly worse, to the point where I usually have to take the case off to use the phone at all. The screen is almost unresponsive when laying flat on a table, with or without the case.

    The most annoying thing is the pull-down menu. I have to leave my finger at the top of the screen for about a half-second for it to register and then the menu will come down, but half the time it doesn't come down all the way and just shoots right back up. The phone is usable but this particular action is extremely frustrating. Does anyone else notice this specifically with the pull-down menu?

    Also, just thought I'd add that I have never used Nova or any other launcher.
    rswann88 likes this.
    05-12-2015 11:27 AM
  5. anon(607340)'s Avatar
    I have found I only have this problem when the phone is on a flat suface, when I am holding the phone this problem disappears..
    05-12-2015 12:13 PM
  6. droidguy1964's Avatar
    A friend of mine had the same issue and called samsung. They tried to get her to send it in for repair but she said no because it was a known problem. After a long run around she got a call from a rep. Not only did they send her a new in box replacement, they gave her a free upgrade from 32gb to 64GB for her troubles. You need to get Samsung support in North Carolina and not the operators overseas. You get that by requesting an escalated ticket with a call back. This issue is hardware related and it's a known early production issue. Bark loud enough and samsung will take care of you. The first order tech support are just overseas workers reading cue cards.

    S6 Edge 64GB
    05-12-2015 12:42 PM
  7. Ivan Tenorio's Avatar
    How do you ask for a escalated ticket or word it to the rep? I called myself and they weren't able to help and offered me to send in my device. I said I couldn't do that and they said we only offer repairs by sending in the device.
    05-13-2015 05:21 PM
  8. droidguy1964's Avatar
    How do you ask for a escalated ticket or word it to the rep? I called myself and they weren't able to help and offered me to send in my device. I said I couldn't do that and they said we only offer repairs by sending in the device.
    Ask to speak to a supervisor. Or I believe that you can submit a trouble ticket online with a call back. They won't call you back from overseas. It will be from North Carolina or Texas.

    Posted via the Android Central App
    05-13-2015 05:48 PM
  9. Ivan Tenorio's Avatar
    Any advice on what to say other than explaining the problem I am having with the phone. When i asked the rep to speak to a supervisor, she said they wouldn't be able to do anything for me. Maybe it was because the rep was from texas possibly? Thanks
    05-13-2015 05:53 PM
  10. droidguy1964's Avatar
    Any advice on what to say other than explaining the problem I am having with the phone. When i asked the rep to speak to a supervisor, she said they wouldn't be able to do anything for me. Maybe it was because the rep was from texas possibly? Thanks
    I don't have anything else except that you need to talk to a rep that's not overseas.

    Posted via the Android Central App
    05-13-2015 06:11 PM
  11. Ivan Tenorio's Avatar
    I don't have anything else except that you need to talk to a rep that's not overseas.

    Posted via the Android Central App
    Ya i been dealing with people within the states and no luck :/
    05-13-2015 06:15 PM
  12. Ivan Tenorio's Avatar
    I don't have anything else except that you need to talk to a rep that's not overseas.

    Posted via the Android Central App
    Update :

    So i called back twice and keep getting a rep from texas and only deal with repairs aka send in your device. I asked how to get someone from North Carolina and bascially it's luck if I land someone from their.. Going to try a online ticket and hope to get a call back. I think part of the trick to get someone other than Texas is based on how you answer your questions while you call.

    Quick question when your friend got their replacement, did they have to send in their device or did they get to keep it?
    05-13-2015 08:34 PM
  13. droidguy1964's Avatar
    Update :

    So i called back twice and keep getting a rep from texas and only deal with repairs aka send in your device. I asked how to get someone from North Carolina and bascially it's luck if I land someone from their.. Going to try a online ticket and hope to get a call back. I think part of the trick to get someone other than Texas is based on how you answer your questions while you call.

    Quick question when your friend got their replacement, did they have to send in their device or did they get to keep it?
    There was a return label in the box for the old one.

    Posted via the Android Central App
    05-13-2015 08:47 PM
  14. grand moff joseph's Avatar
    My S6 has been displaying these issues too. Started on/off again about a week ago, and now the screen is nearly unusable. All I have on it is the standard tempered screen cover that VZW had on offer.

    Getting really damn annoying too.
    05-14-2015 02:44 PM
  15. Ivan Tenorio's Avatar
    My S6 has been displaying these issues too. Started on/off again about a week ago, and now the screen is nearly unusable. All I have on it is the standard tempered screen cover that VZW had on offer.

    Getting really damn annoying too.
    Ya same here. All of sudden it doesn't want to work and then it does. So annoying.
    05-14-2015 02:46 PM
  16. rswann88's Avatar
    UPDATE: AT&T SENT OUT A SOFTWARE UPDATE YESTERDAY AND MY TOUCH SENSITIVITY IS NORMAL AGAIN EVEN WITH MY SCREEN PROTECTOR!! (:

    Glad to see I'm not the only one here with this issue. It's Sooo frustrating! Mine started acting up right at 14 days too. "Strange" I have to remove my screen protector to even get it to respond most of the time. I've already went through 3 of them to see if different types made a difference. The top menu is almost impossible to pull down and texting is difficult, especially the keys on the lowest edge of the screen. I don't know what to do.
    05-15-2015 12:47 PM
  17. Gav508's Avatar
    It's definately not hardware or safe mode wouldn't make it disappear. It's a new phone with a software glitch. I'm sure it will be fixed soon. It is however a pain in the a$$ sometimes.
    05-20-2015 06:19 PM
  18. alhersch's Avatar
    UPDATE: AT&T SENT OUT A SOFTWARE UPDATE YESTERDAY AND MY TOUCH SENSITIVITY IS NORMAL AGAIN EVEN WITH MY SCREEN PROTECTOR!! (:

    Glad to see I'm not the only one here with this issue. It's Sooo frustrating! Mine started acting up right at 14 days too. "Strange" I have to remove my screen protector to even get it to respond most of the time. I've already went through 3 of them to see if different types made a difference. The top menu is almost impossible to pull down and texting is difficult, especially the keys on the lowest edge of the screen. I don't know what to do.
    I just checked and there is no new update for my ATT S6. How do I find out if I received the update?

    Al
    05-21-2015 06:08 AM
  19. droidguy1964's Avatar
    It's definately not hardware or safe mode wouldn't make it disappear. It's a new phone with a software glitch. I'm sure it will be fixed soon. It is however a pain in the a$$ sometimes.
    If it was software then all the phones would have it and they don't. Samsung replaced a friend of mines s6 for this issue. Sorry but screen sensitivity issues on the s6 was an early production issue. Google it.,..

    Posted via the Android Central App
    05-21-2015 06:14 AM
  20. syspry's Avatar
    I have found I only have this problem when the phone is on a flat suface, when I am holding the phone this problem disappears..
    Try plugging it in next time you use it on a flat surface without holding it. Lots of Nexus 7 units still have this problem you described and many of us noticed it goes away while plugged in but not held. Let is know if you notice any difference.
    05-21-2015 08:25 AM
  21. searchmaven's Avatar
    Well, I called T-Mobile yesterday, described the screen sensitivity issue and, without questioning it or even performing any diagnostics (which I've already done) they initiated a warranty exchange for a "new" device. Interesting that they didn't question it. Makes me think there is a hardware issue that they're aware of.
    05-21-2015 12:27 PM
  22. razza1987's Avatar
    Spender000, can you talk about what you did to configure your device after the factory reset? Have you installed a new launcher? Have you installed a new messaging app? Have you added any non-stock notifications? Any info on your system setup would be appreciated.

    I had a similar experience, where I factory reset 2 days ago, and everything was working great, but I have been slowly adding apps and media, and now it is back to the same old issue. As soon s I factory reset, I installed Nova which made me think that wasn't the culprit because it has worked fine for 2 days. The last thing I did before the phone went back to the old problems was setup the You Need a Budget (YNAB) app. I restored my device from backup using Samsung Smart Switch and YNAB was installed then, but I had to go through the setup process to sync it with my phone by setting it up with Dropbox. This is the last thing I did before the sensitivity issues came back. Prior to that were several notification downloads from Zedge and before that was installing Dolphin browser, but didn't notice any issues.

    I talked to AT&T Tier 2 support on Saturday and have a warranty replacement (i.e. "like-new" [possibly refurbished] phone) in the mail. I was getting pretty excited that my original S6 looked like it had took a turn for the better but now it is back to the original issue, so I'm not sure if I'm going to take the refurb or keep the original.

    Is anyone running the following without issues?
    -Nova Launcher
    -Textra
    -HD Widgets
    -SplenDo
    I am running Nova and if anything my screen is TOO sensitive lol. I will be scrolling down on this forum and my phone will think I am tapping posts to quote them lol.

    Is there any way to turn DOWN the sensitivity?
    05-21-2015 12:49 PM
  23. Hilary Conley's Avatar
    I love my Lollipop but I do have some problems.

    1. Apps disappear. Completely. Not in App Manager, nor in Battery Usage. Gone. Lots of them. In fact, a whole screen's worth. Is it possible Lookout's not doing the job? This one's really important--I'm losing data.

    2. My screen jumps around.

    3. My Wi-Fi scans all the time (not a Lollipop problem.)

    I'll add some more when I remember them. 😀

    Hoping for help,

    h-

    Posted via the Android Central App
    05-21-2015 10:31 PM
  24. metacuate's Avatar
    Taking some times 3 or more presses to open anything, this on the bare screen, no protector or case. I've uninstalled Nova for the time being and am back with TW to see if it makes any difference. Seems better so far but then I notice it a bit sometimes although still better. I'm not looking forward to doing an exchange as my battery life is excellent no issues with that. My 14 days is up soon tho. I'm kind of surprised only one other person said they were having this when I commented about it in the "issues" thread.
    Mine is almost too sensitive.

    Posted via the Android Central App
    05-21-2015 10:59 PM
  25. John Woo1's Avatar
    I don't know. I'm not convinced it's hardware. I had pretty severe issues in exactly the areas you described. It was especially bad when using the phone while it was laying on a table. After a factory reset and using stock Touchwiz for a while (about 48hrs) the issue magically disappeared. My phone has been flawlessly responsive for three days now. Hardware doesn't just fix itself. I'm more inclined to believe it's initial samsung firmware bugs combined with the initial build of lollipop being a pile of hot garbage.
    I find the touch is too sensitivity too and really annoying.
    Its not a hardware problem and can be fix with software update. There were also tocuh issues on old Note 3, Note 2014 SM-P600/SM-P605 and Samsung released updates to minimize the touch sensitivity issues.
    Just need to make Samsung aware oh the problem and they would fix it with firmware updates.
    05-22-2015 03:20 AM
189 12345 ...

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