1. desire5044's Avatar
    in the smart manager app if you click on the security tab.
    it says scan needed. when i look in there i dont see anything i can click for a scan.
    am i doing something wrong or do i have to have knox installed?
    us cellular s6
    04-28-2015 05:34 AM
  2. desire5044's Avatar
    anybody have this issue or see it?
    tried installing knox and that didnt help
    its just annoying let me know
    04-28-2015 06:03 AM
  3. Lindsey Searby's Avatar
    in the smart manager app if you click on the security tab.
    it says scan needed. when i look in there i dont see anything i can click for a scan.
    am i doing something wrong or do i have to have knox installed?
    us cellular s6
    05-08-2015 08:20 PM
  4. Lindsey Searby's Avatar
    I have the same problem. I have tried installing Knox and it didn't make a difference. I even chatted with samsung and they couldn't figure it out. They wanted me to do a factory reset and I declined cuz I wasn't losing all my apps, songs, pictures, contacts etc.....
    05-08-2015 08:23 PM
  5. emad1995's Avatar
    Do you not have that scan option at the bottom?

    Posted via the Android Central App
    Attached Thumbnails smart mananger issuse-188.jpg  
    05-08-2015 08:24 PM
  6. desire5044's Avatar
    no i dont have the option at the bottom and i did a factory reset and it didnt help
    05-09-2015 06:00 AM
  7. Enahmir's Avatar
    I also have that option at the bottom.
    05-09-2015 06:05 AM
  8. Gator352's Avatar
    no i dont have the option at the bottom and i did a factory reset and it didnt help
    Do you have a Samsung account? If you don't, That might be why. If you do, then it's possible that your carrier didn't allow that option. Us sprint users don't even have it installed nor can we install it from samsung apps. We have to user a third party app.

    If other sprint users have it, then why am i the unfortunate one that doesn't? Kinda confused. Lol!!

    Posted via the Android Central App
    05-09-2015 01:55 PM
  9. desire5044's Avatar
    i have a samsung account
    im confused too
    05-12-2015 06:06 AM
  10. Enahmir's Avatar
    I am no sprint user...
    05-12-2015 09:13 PM

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