not so happy customer of the S6.
I am on AT&T.
I first purchased the S6 Edge as a pre order and it arrived 4 days early. Needless to say, I loved the phone with a few exceptions. It would not allow me to make or receive calls from inside my house.
I returned it and purchased the S6 (thinking I got a bad apple). Unfortunately, I had the same experience with the S6.
I called AT&T and explained my situation. Long story short, they sent me out a Microcell for free. It took a few days to receive it so, I returned the S6 and purchased the HTC M9 while I waited. I immediately noticed a great improvement in call quality.
The Microcell arrived and I activated it. Everyone in the house now had full signal strength. My best friend mentioned how much better the call quality was and also pointed out that we hadn't had a dropped call since I purchased the M9.
In my excitement, I went to the AT&T store and purchased yet another S6, thinking that the Microcell had solved all of my troubles. I also purchased one for my wife. Mine is the black sapphire model and hers is the white pearl model. She doesn't seem to have any troubles with hers (believe me, if she did, I would know about it lol) but mine started dropping calls and sending calls straight to voicemail again.
I don't know what it is and honestly I am greatly disappointed, I really love everything else about the phone. Luckily, the past couple of days have been trouble free but I cringe just thinking about the troubles.
I would like to add as a side note that AT&T has been incredible through this entire ordeal. Not only did they send me the microcell for free, but since I was outside of my 14 day return period with the M9, they cancelled the line and waived all costs. They also waived all costs for the phone, resulting in a free phone. They even sent me the unlock code so that, if I wanted, I could give/sell to someone for use on another carrier.
I have nothing but love for AT&T and have been a loyal customer of theirs for a long time. The same love is not shared for the S6.
PS. I know it sounds like it is only in my house, but when I go to the mall, I cannot have a full conversation there either.
I fell your S6 pain.