12-14-2018 01:45 PM
26 12
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  1. AC Question's Avatar
    have taken photo's and video on my new Samsung S6 but when I connect it to my PC I can only see the photo's on Pc but not the video, I can see them on my phone ! can anyone help me solve this problem?
    04-30-2015 04:11 PM
  2. Rukbat's Avatar
    Look in the camera app to see where it's storing videos, then look in that folder. (Not with a video program, with Windows Explorer. The file type the phone is saving may not be something your video program can open.)
    04-30-2015 06:06 PM
  3. Christian Verhoeve's Avatar
    Same problem here. The information of the file in the phone tells me DCIM/camera (same folder as the pictures), but when I browse to this folder using the windows explorer it only shows the jpg's en not the mp4 files (or what other videofile it should be). #weard... :-(
    05-31-2015 04:10 AM
  4. John Woo1's Avatar
    Works fine on mine S6. All I can think of is, that you are missing codec that support .mp4 or havent associate it to play with a supported media player on win. Then it would show up as a "white file/system file" with no supported media player to open it up with.
    Screenshot on DCIM/Camera folder while conencted to PC would help to see the problem.
    05-31-2015 09:01 AM
  5. 20blks's Avatar
    Maybe your videos are shot in a resolution the pc doesn't support
    05-31-2015 02:26 PM
  6. Joseph Schell's Avatar
    Swipe down the menu screen after connecting the phone to your PC. Then, you should see a notification asking how the USB connection should be used. You can set it to "Camera" or "media", and for videos you unintuitively have to select "media". Then, the videos should appear in the Camera>DCIM folder within windows explorer.
    06-29-2015 11:00 PM
  7. Redmagster's Avatar
    I just wanted to say a massive thank you for that!

    Been wasting too much time trying to work this out and that was the solution - change it to 'media' and boom - there are my vids!

    Thanks!
    09-08-2015 01:03 PM
  8. Maggie Sarjou's Avatar
    Awesome. This worked perfectly.
    09-11-2015 08:10 AM
  9. APKastner's Avatar
    do you know about the solution for windows 10 users? I cant seem to get any results still
    10-26-2015 06:14 PM
  10. ApolaStar's Avatar
    You have to start in ptp mode, and with the dcim folder still open, go into your phone and switch to mtp. When you click on the folder the videos are in, you will see only the videos and not the photos. I literally just figured this out myself on windows 10.
    11-20-2015 03:04 AM
  11. jameskits097's Avatar
    Try to enable mtp mode after you connect your phone to computer.
    11-20-2015 03:21 AM
  12. Glen Cook's Avatar
    Thanks. I spent ages trying to work this out. I'm allegedly an Android developer

    Switching to MTP after connected solves the problem for the S5/win10 if anyone is curious.
    12-16-2015 04:17 PM
  13. Bernard Maitland's Avatar
    A very gracious thank-you for this solution!
    01-04-2016 03:44 PM
  14. isadoradavinci's Avatar
    Thank you very much for your tip, that helped and made my life easier ))
    02-26-2016 11:32 PM
  15. juliakomen's Avatar
    I cannot see video files that are on my phone on my pc. I have tried connecting as "media" (MTP) instead of "camera" (PTP) but in that mode my phone does not even show on my pc - it only charges. Then when I connect as camera (PTP) - i can only see photos.

    My phone storage device is now FULL as i cannot transfer my videos to my PC - and I'm getting so frustrated and desperate!

    PLEASE HELP!
    04-10-2016 12:28 AM
  16. lucianus_luciferus's Avatar
    i assume you have wifi at home so try the airdroid app. it works over wifi so you dont have to worry about cables and mtp ptp stuff
    04-10-2016 04:09 AM
  17. juliakomen's Avatar
    i cannot see my videos once i connect my phone to my laptop when i want to take videos off my phone and store on my laptop.
    04-30-2016 09:16 AM
  18. BASSINAH's Avatar
    Perfect. Thank you for your help . It was driving me crazy. This worked
    05-09-2016 12:18 PM
  19. kisgyorgy's Avatar
    Thank you man, what a big help!
    06-20-2016 03:42 AM
  20. poetry69's Avatar
    I'm new to android and after I switched my phone from camera to media, I can't seem to access anything on my grand. nothing appears in my windows explorer icon or get any kind of popup now. HELP!!
    07-12-2016 11:11 AM
  21. 1paulah's Avatar
    Thank you SO MUCH for the tip on swiping down the menu and selecting Media Device! I have 2 years of videos on my phone that I have been unable to see and download!! Finally, I can get my phone totally cleaned up!
    07-30-2016 12:06 AM
  22. BroncosJenn's Avatar
    Doing it in this order is what did the trick! THANKS!!
    08-11-2016 12:21 PM
  23. Elena Isaeva's Avatar
    Swipe down the menu screen after connecting the phone to your PC. Then, you should see a notification asking how the USB connection should be used. You can set it to "Camera" or "media", and for videos you unintuitively have to select "media". Then, the videos should appear in the Camera>DCIM folder within windows explorer.
    Hi there! Where should I see the menu screen? My phone is only asking me if I want to allow or not allow the computer to see the data...
    08-27-2017 07:44 AM
  24. TMcGeeks's Avatar
    Swipe down the menu screen after connecting the phone to your PC. Then, you should see a notification asking how the USB connection should be used. You can set it to "Camera" or "media", and for videos you unintuitively have to select "media". Then, the videos should appear in the Camera>DCIM folder within windows explorer.
    Thank you so much. I have been trying to work this out for the longest time. No amount of research on google has ever resolved it until your comment that I came across today. Thank you so much.
    01-19-2018 09:11 AM
  25. karenharlow's Avatar
    What about videos already transferred to pc and deleted from phone? Is there anyway to fix the problem where I can see the video?
    02-23-2018 02:00 PM
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