08-06-2015 02:17 AM
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  1. toy4x's Avatar
    toy4x
    Anyone have any ideas what happened to my mother n laws phone?

    There is just a black screen. The phone rings, but shows nothing... 100% black screen. Tried turning phone off and on.. Still nothing on the screen. She got it 4/10, so past the 14 day return. Any ideas?

    Sent from my Samsung S6
    05-02-2015 06:51 PM
  2. Almeuit's Avatar
    Almeuit
    Moderator Team Leader
    Did she drop it or anything? It sounds like the phone / screen is damaged.
    05-02-2015 06:57 PM
  3. jcp007's Avatar
    jcp007
    Trusted Member
    Originally Posted by toy4x
    Anyone have any ideas what happened to my mother n laws phone?

    There is just a black screen. The phone rings, but shows nothing... 100% black screen. Tried turning phone off and on.. Still nothing on the screen. She got it 4/10, so past the 14 day return. Any ideas?

    Sent from my Samsung S6
    If there is no apparent or,obvious damage, call carrier tech support just to document and do a warranty exchange? Hopefully, if you have carrier inupsurance, file a claim if there was something accidental.
    05-02-2015 07:09 PM
  4. toy4x's Avatar
    toy4x
    It was fine earlier in the day. She put it in her purse, the phone rang, and black screen.. Not dropped or anything done to it... The screen just turned black. And she does have a case on it since she got it .

    Sent from my Samsung S6
    05-02-2015 07:09 PM
  5. Gator352's Avatar
    Gator352
    Originally Posted by toy4x
    It was fine earlier in the day. She put it in her purse, the phone rang, and black screen.. Not dropped or anything done to it... The screen just turned black. And she does have a case on it since she got it .

    Sent from my Samsung S6
    Warranty that sucka and get a new one.

    Posted via the Android Central App
    05-02-2015 07:14 PM
  7. jcp007's Avatar
    jcp007
    Trusted Member
    Originally Posted by Gator352
    Warranty that sucka and get a new one.

    Posted via the Android Central App
    Ditto. Hopefully your carrier is like AT&T and sends it out FedEx next day. Sorry to hear that happen. Upside is you'll be up and running soon. Call carrier tech support to document the issue and get the warranty exchange started.
    05-02-2015 07:20 PM
  8. toy4x's Avatar
    toy4x
    And if I never bought the insurance? Verizon should still send me a new replacement?

    Sent from my Samsung S6
    05-02-2015 07:24 PM
  9. jcp007's Avatar
    jcp007
    Trusted Member
    Originally Posted by toy4x
    And if I never bought the insurance? Verizon should still send me a new replacement?

    Sent from my Samsung S6
    If there is damage to the phone caused by your MIL and the phone just stopped, file a warranty exchange. A new or refurbished device is sent out. If no insurance, full replacement cost and get insurance on the line.
    05-02-2015 07:31 PM
  10. jcp007's Avatar
    jcp007
    Trusted Member
    Originally Posted by toy4x
    And if I never bought the insurance? Verizon should still send me a new replacement?

    Sent from my Samsung S6
    Call Verizon. They will give you your options.
    05-02-2015 07:32 PM
  11. toy4x's Avatar
    toy4x
    Uhm... Figured it out...

    Somehow while in the purse, uh the screen brightness got set to nothing! Lmao

    I put up her screen brightness and working perfectly... Lmao

    I'm so dumb

    Sent from my Samsung S6
    Laura Knotek and Inders99 like this.
    05-02-2015 08:21 PM
  12. Laura Knotek's Avatar
    Laura Knotek
    Moderator Captain
    Originally Posted by toy4x
    Uhm... Figured it out...

    Somehow while in the purse, uh the screen brightness got set to nothing! Lmao

    I put up her screen brightness and working perfectly... Lmao

    I'm so dumb

    Sent from my Samsung S6
    I'm glad you got it sorted.

    Sent from my Nexus 7 (2013) using Tapatalk
    05-02-2015 08:24 PM
  13. jcp007's Avatar
    jcp007
    Trusted Member
    Originally Posted by toy4x
    Uhm... Figured it out...

    Somehow while in the purse, uh the screen brightness got set to nothing! Lmao

    I put up her screen brightness and working perfectly... Lmao

    I'm so dumb

    Sent from my Samsung S6
    Don't worry about it. Glad there was an easy fix. Get the insurance.
    05-02-2015 08:44 PM
  14. Gator352's Avatar
    Gator352
    Originally Posted by toy4x
    Uhm... Figured it out...

    Somehow while in the purse, uh the screen brightness got set to nothing! Lmao

    I put up her screen brightness and working perfectly... Lmao

    I'm so dumb

    Sent from my Samsung S6
    Don't fret. I've done it too..

    Posted via the Android Central App
    05-02-2015 08:59 PM
  15. Wayne Sanders's Avatar
    Wayne Sanders
    Just glad for "joy" in the end😂
    05-02-2015 09:34 PM
  16. chocolatecinn's Avatar
    chocolatecinn
    I might have the same problem with mine. How did you change the screen brightness without seeing anything on the black screen?
    05-05-2015 06:11 AM
  17. toy4x's Avatar
    toy4x
    Swipe down from the top, like you would be getting into your settings. About an inch down, that is where the screen brightness would be, so slowly swipe right should adjust your brightness

    Sent from my Samsung S6
    05-05-2015 09:41 AM
  18. chocolatecinn's Avatar
    chocolatecinn
    thanx, I went to my phone store today and they fixed it. told me the phone just hung up itself.
    05-05-2015 12:06 PM
  19. Calvin Ginger's Avatar
    Calvin Ginger
    How did you get the screen to work again if you can't see anything?ii
    08-06-2015 02:17 AM
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