1. AC Question's Avatar
    I got my fingerprint wrong 5 times when trying to edit my fingerprint settings to add someone else's finger (the phone was on a stand), so I got prompted to type in my backup password, but apparently it's not the same one I use on my lock screen!
    Is there any way to recover or reset this particular backup password? Every time I Google for an answer, all I get is people forgetting the backup password for their lock screens!
    05-03-2015 05:34 PM
  2. belodion's Avatar
    Try changing your security settings via your Google account online.

    Posted via the Android Central App
    05-03-2015 05:52 PM
  3. Sam Fulton's Avatar
    05-03-2015 06:04 PM
  4. Sam Fulton's Avatar
    Try changing your security settings via your Google account online.

    Posted via the Android Central App
    Ugh, I couldn't see the reply button
    But yeah, I'll just copy-paste my comment
    I hope me side-stepping the 10 post requirement thing isn't too bad
    -----------
    Hey, I'm the original poster, I didn't know that asking a quick question wouldn't let me reply to my own thread.
    Where do I go to do this? I went here -> myaccount google com but selecting my phone doesn't give me any option for removing all security precautions.
    05-03-2015 06:21 PM
  5. Sam Fulton's Avatar
    Try changing your security settings via your Google account online.

    Posted via the Android Central App
    Wait, no, I think you misunderstood me.
    There's a different alternate password for your lock screen and to access the fingerprints menu in settings
    I know my password for my lock screen, but I don't know the password for the fingerprints menu
    Is there any hope? I would prefer not to root my phone.
    05-03-2015 07:15 PM
  6. Raptor007's Avatar
    You can try to factory reset the device with Android Manager, but if you get locked out, you are pretty much locked out.
    05-03-2015 07:37 PM
  7. Sam Fulton's Avatar
    You can try to factory reset the device
    This is what I ended up doing. I had the phone for maybe two days so it wasn't very devastating.
    05-04-2015 07:52 PM

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