1. coloneljames's Avatar
    so, i've told my daughter's mother for 2 years that if she signs a new contract she loses unlimited data. not only that her monthly / annual costs will go up. i've told her a million times to buy the phone outright.

    so, tonight she comes home with a new s6 and says, i think i got screwed. yup, i says.

    she got the new edge plan or whatever it is and will be paying 600 or so more annually than she was.

    is there any way she can get vzw to switch her back to the old plan?

    she's on the phn w/ cust serv right now and the first person said no. right now we're waiting for the manager.

    input is appreciated. thank you.
    05-03-2015 07:59 PM
  2. Rukbat's Avatar
    She can cancel the contract she's now on within 15 days, but any change to an unlimited plan cancels it. So there's no unlimited plan for her to "go back to" - it no longer exists.

    However ... the retention deprtment has done some things that "can't be done". If you've been a customer for a while,speak to them about having to switch carriers because of losing the unlimited plan. It's their job to keep you as a customer - and the retention manager can make the whole change suddenly "not have happened" (assuming she returns the phone in brand-new condition).
    05-03-2015 08:03 PM
  3. coloneljames's Avatar
    yeah, i was afraid of that. thanks for the feedback.
    05-03-2015 08:16 PM
  4. Almeuit's Avatar
    Yes it can be done. Since she's still in her return period she can go back and say she wants to return the phone and wants to go back to her old plan. They may fight it but it can be done.
    05-03-2015 08:58 PM
  5. Techno-guy's Avatar
    If they won't put her back, tell her to switch to T-Mobile...the have a very reasonable truly unlimited data plan or, if that's too much, their normal data plans have no overage charges...they just slow you down after you hit your allotted amount. If T-Mobile is good in her area, could be a great option.
    05-03-2015 09:07 PM
  6. Almeuit's Avatar
    If they won't put her back, tell her to switch to T-Mobile...the have a very reasonable truly unlimited data plan or, if that's too much, their normal data plans have no overage charges...they just slow you down after you hit your allotted amount. If T-Mobile is good in her area, could be a great option.
    They will. She just has to push it (or him) -- but they will give it back eventually. Just may take a call or two ... to management.... as long as she is in the return window. If outside it .. then yes you're out of luck.
    05-04-2015 12:02 AM
  7. jdot104's Avatar
    Girls are far from the worst. Hope everything works out regardless.
    05-04-2015 01:36 AM
  8. lou61166's Avatar
    Verizon is starting to iratate me also but make no mistakes about it there coverage is the best never a call or service issue in 5 years I had every other carrier and the only one that comes close to and near coverage is AT&T

    Sent from my VS980 4G using Tapatalk
    05-04-2015 05:09 AM
  9. coloneljames's Avatar
    we'll try cust serv mgmt again. I think she's resolved to the fact that she lost unlimited data and is now more concerned with being in the edge plan.
    05-04-2015 01:38 PM
  10. titans30dude's Avatar
    If within 14 days they have to revert everything back to how your account was before
    05-04-2015 06:44 PM
  11. getbretweir's Avatar
    same thing happened to me, I moved to t mobile (for a week) when the nexus 4 came out. I had been a customer since 2001. took some barking and had to go up the ladder, but they eventually gave it back to me. been using it for 3 years now

    Posted via the Android Central App
    05-04-2015 06:58 PM
  12. dc52ltr's Avatar
    That seems a lot of money over a year..here in the UK (I`m with T mobile/EE) and I`ve got my Gold 32gb S6 for £26 ($40?)per month with unlimited calls & texts & 10gb of data and no upfront charges.
    05-04-2015 07:03 PM
  13. tx_tuff's Avatar
    Return the phone and go back to old plan. This had been done many times over the last couple years.
    05-05-2015 02:42 PM
  14. Ed Briggs's Avatar
    Yeah, girls are the worst and don't listen. But anyway, good luck with her and Verizon. (another worst)
    05-05-2015 05:20 PM

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