1. AC Question's Avatar
    I just got an s6 this week and since I've had it the screen will freeze and be unresponsive about every 5-15 minutes. I can get it to work again by going to the lock screen. I'm not sure whether this is something I could fix with a reset or maybe some sort of phone setting, I suspect my phone is faulty. I have restarted it with no change.
    05-07-2015 11:19 AM
  2. belodion's Avatar
    Welcome to Android Central.

    If you bought it new and it's causing trouble already, return it.

    Posted via the Android Central App
  3. belodion's Avatar
    Welcome to Android Central.

    If you bought it new and it's causing trouble already, return it.

    Posted via the Android Central App
    05-07-2015 11:47 AM
  4. sjaduae's Avatar
    I just got an s6 this week and since I've had it the screen will freeze and be unresponsive about every 5-15 minutes. I can get it to work again by going to the lock screen. I'm not sure whether this is something I could fix with a reset or maybe some sort of phone setting, I suspect my phone is faulty. I have restarted it with no change.
    Before you take it back try a full factory reset
    05-07-2015 01:32 PM
  5. ibuyufo's Avatar
    I would not even bother resetting. There's obviously something wrong with it as it should not be doing that out of the box.

    I re-read. Was it freezing like that when it was straight out of the box or did it start after something was installed? If that's the case then a reset will help.
    05-07-2015 07:31 PM

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