1. Knxwledge's Avatar
    I just received my replacement phone and the screen doesn't turn off during a call.

    Is there a fix that I could do or do I have a defective phone?

    Doing a wipe cache partition fixes it for a little bit and maybe an hour later, it's broken again.

    I've also tried doing a factory reset with no success.
    05-14-2015 07:42 PM
  2. mrsmumbles's Avatar
    It's the proximity sensor. Do you have a case on the phone? If so, try prying it up a little or cleaning with a soft dry cloth.
    05-14-2015 07:55 PM
  3. Knxwledge's Avatar
    It's the proximity sensor. Do you have a case on the phone? If so, try prying it up a little or cleaning with a soft dry cloth.
    I'm not using a case right now

    I also tested the sensor by dialing *#0*# and the sensor appears to be working properly. Will test again when it starts acting up.
    mrsmumbles likes this.
    05-14-2015 07:59 PM
  4. Knxwledge's Avatar
    Performed the test on another S6 and the only difference I found was the TSP Color ID. Mine was 0 and the other phone's value was 10
    05-14-2015 08:24 PM

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