1. AC Question's Avatar
    My GS6 rang so i picked it up, after being on the phone i had gotten another call, so i tried to answer when i did, my screen wouldnt come on. Both callers hung up. I tried to get my screen to come on, nothing worked. My phone wont even ring in, it wont come on, nor will it even charge. I really think my phone crashed and the bad thing is i did have any apps installed other then pandora candy crush and instagram...what is going on? how do i fix it? Ive tried everything, every button, charging it plugging it into my computer, everything. Please I need help.
    05-14-2015 09:07 PM
  2. Sophiania's Avatar
    If it's under the warranty, take it back to the store to check if need a replacement.
    05-14-2015 11:05 PM
  3. B. Diddy's Avatar
    Press and hold Power for about 20 seconds to force a power off, in case the phone is actually still stuck on and is frozen. Then try powering on again. If nothing works, then I agree, bring it back to the store or call Samsung. If you're near a Best Buy, bring it to the Samsung Store there.
    drone3 likes this.
    05-14-2015 11:12 PM

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