05-22-2015 05:19 PM
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  1. duketreo's Avatar
    Is it possible for you to change carriers? I would have raised Cain and Abel with VZW otherwise until I got a device without a defect. Sorry you have had such rotten luck.
    I hear you jcp. There's only so much time to waste with Verizon phone support. Every call is an hour plus. Wife is happily on an iPhone laughing at my luck. She made me switch to Verizon a couple of years ago. My original order was the day after release. This has been going on for about a month and a half. Probably not worth it anymore. I'll just use my phone through the summer or until it dies. Would really like a new one...
    05-22-2015 05:14 PM
  2. dcool19d's Avatar
    Unfortunately, the big box retailers don't carry them in-store either. I think they just started making them available for online ordering. I actually tried to order from BestBuy instead of Verizon last time but they wouldn't allow for store pickup. I figured at that point, I'd be better off gambling again with Verizon. Guess I bet the wrong horse?
    Have the device shipped to your local Verizon and unbox it in the store, if it doesn't satisfy you then tell the Employee's and have them reorder you another one until you get the desired results
    05-22-2015 05:19 PM
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