05-22-2015 05:19 PM
27 12
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  1. Motohead's Avatar
    Well, it looks like I'm going to have to exchange this phone... again. The first one had a glitchy recent-apps button that would bring up the recent apps list randomly, even while typing. Now the replacement has a smudge on the screen that won't go away. It has been there since day one (Monday) and no matter how many times I wipe it off, it keeps coming back. I've read about issues with the screen coating and I think that is what it is. Water beads on it differently than the rest of the screen and a screen cleaning wipe couldn't touch it.

    This is my third generation galaxy phone (Captivate, gs3) and I really like it, but boy I'm getting tired of setting it up from scratch.

    Anyone else having manufacturing issues? The phone seems to be selling well (high volume production), and there are bound to be errors, but two in a week is a lot (for one consumer).

    -Drew
    05-14-2015 11:01 PM
  2. Beyond Fire's Avatar
    That's quite unfortunate and unlucky for you to be having so many issues. But you know what they say, third times the charm. I've had my S6 for about a week now and so far its been pretty flawless. Even battery life seems to be quite good after doing some tweaks. Hopefully you won't have any more issues with your next one!
    05-15-2015 12:31 AM
  3. Motohead's Avatar
    Yeah, I like the phone quite a bit and there isn't anything else that I would want to trade it for, but I'm a little gun shy now.
    05-15-2015 12:33 AM
  4. jcp007's Avatar
    Yeah, I like the phone quite a bit and there isn't anything else that I would want to trade it for, but I'm a little gun shy now.
    Go to another store of the same carrier. Exchange it. Before you leave, test everything to make you are happy with it.
    05-15-2015 05:57 AM
  5. dpham00's Avatar
    Sorry to hear about your problems. Mine has been solid

    Sent from my Pearly White Verizon Samsung Galaxy S6 Edge
    05-15-2015 06:16 AM
  6. jcp007's Avatar
    Sorry to hear about your problems. Mine has been solid

    Sent from my Pearly White Verizon Samsung Galaxy S6 Edge
    Are you still rocking the a Defender or is that another moderator?
    05-15-2015 06:36 AM
  7. dpham00's Avatar
    Are you still rocking the a Defender or is that another moderator?
    Must be someone else. Right now I have a verus thor. I had a spigen Neo Hybrid but aside from the false advertising about metalized buttons when I bought it (spigen didn't even offer to let me return when contacted) , I didn't really like how easy it was to press the buttons.

    I will be getting a ballistic tough jacket too for when I need more protection.

    Sent from my Pearly White Verizon Samsung Galaxy S6 Edge
    05-15-2015 07:54 AM
  8. Cobravision's Avatar
    Now the replacement has a smudge on the screen that won't go away. It has been there since day one (Monday) and no matter how many times I wipe it off, it keeps coming back. I've read about issues with the screen coating and I think that is what it is. Water beads on it differently than the rest of the screen and a screen cleaning wipe couldn't touch it.
    I had the exact same problem and had to warranty exchange it. It was more prominent when it was colder, so if you rubbed the screen, the heat from the friction would make it go away temporarily.

    Looks like I'm going in for S6 #3...-20150424_013108-1-.jpg
    05-15-2015 08:21 AM
  9. Motohead's Avatar
    I had the exact same problem and had to warranty exchange it. It was more prominent when it was colder, so if you rubbed the screen, the heat from the friction would make it go away temporarily.

    Click image for larger version. 

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    Exactly! I thought I was crazy when I scrubbed it off and it kept coming back.
    05-15-2015 09:17 AM
  10. Knxwledge's Avatar
    Im waiting for my 3rd one also...
    05-15-2015 02:41 PM
  11. jcp007's Avatar
    Im waiting for my 3rd one also...
    Hopefully, third time is the charm.
    05-15-2015 02:45 PM
  12. duketreo's Avatar
    Third time wasn't the charm for me. Sent three back without even activating because of scratched home buttons. It's amazing A) that they ship them like that and B) that I got three damaged ones. Must be from same bad batch. Unfortunately, I can't get one in the store (128GB). Don't know if I'm just going to call it a day and wait for the next "great" phone. Verizon is taking forever to process my returns and issue another one. This all started with an order over a month ago.
    05-15-2015 04:38 PM
  13. lando43's Avatar
    Don't worry ,you won't find a GS6 that is good enough for you ,so you better start looking for another brand, maybe you'll find a LG G4 in perfect condition, anyway ,good look to you in your search for the truth
    05-15-2015 06:36 PM
  14. droidguy1964's Avatar
    Don't worry ,you won't find a GS6 that is good enough for you ,so you better start looking for another brand, maybe you'll find a LG G4 in perfect condition, anyway ,good look to you in your search for the truth
    My s6 and s6 edge were flawless on delivery. For this much money it should be perfect.

    Posted via the Android Central App
    05-15-2015 06:38 PM
  15. duketreo's Avatar
    Appreciate the post. I tried to talk myself into keeping the last one but it just isn't right. Every time I would have picked up the phone in the future there would be scratches in the most obvious part of the phone to remind me. Also, I'd question keeping it every time the fingerprint scanner didn't work. If I did it, it's one thing. However, NIB should not look used. The phone is $800.

    Thank you for supporting me 1964.
    05-15-2015 10:06 PM
  16. chezm's Avatar
    You did the right thing by returning it, good luck with your next phone.

    Posted via the Android Central App
    05-16-2015 06:11 PM
  17. KelseyRo4's Avatar
    I've had 3 phones already. The first 2 were edges and now I have the s6. The first two, the screens stopped rotating. I'm hoping this one will be OK. I didn't get a third edge because I was so frustrated and besides, I really didn't need the curved screen.

    Posted via the Android Central App
    05-17-2015 10:29 PM
  18. KelseyRo4's Avatar
    Let's hope the third times the charm!

    Posted via the Android Central App
    05-17-2015 10:30 PM
  19. duketreo's Avatar
    Bit the bullet and tried one more time. Verizon sent me a 4th 128GB and it has the same issue. I can't believe that it seems nobody at either Verizon or Samsung cares to address the packaging and quality control. I appreciate that Verizon sent me another phone but this is really disappointing. I really wanted this phone. I bought 6 or 7 cases and a couple of screen protectors (Amazing that a cheap case comes in better condition than a phone). I even bought two wireless chargers- what a waste? I started with Palm and spent the last 5+ years with Android. I think I'll just wait it out until next fall and do what I originally thought was unthinkable. At least I will get a quality device. Good luck everyone.
    Attached Thumbnails Looks like I'm going in for S6 #3...-4ths6.jpg  
    05-22-2015 02:25 PM
  20. Mnewmanrealtor's Avatar
    Please let me know if you had any issues with the texting alerts. I will get an initial alert when I receive a text but while in conversation none. If I walk away from the phone I have no idea the person answered. I have to keep exiting the software. It happens also on Hangout
    05-22-2015 02:35 PM
  21. jcp007's Avatar
    Bit the bullet and tried one more time. Verizon sent me a 4th 128GB and it has the same issue. I can't believe that it seems nobody at either Verizon or Samsung cares to address the packaging and quality control. I appreciate that Verizon sent me another phone but this is really disappointing. I really wanted this phone. I bought 6 or 7 cases and a couple of screen protectors (Amazing that a cheap case comes in better condition than a phone). I even bought two wireless chargers- what a waste? I started with Palm and spent the last 5+ years with Android. I think I'll just wait it out until next fall and do what I originally thought was unthinkable. At least I will get a quality device. Good luck everyone.
    Did they not give you the option to the exchange in person? If you can do it online only, speak to a line manager. It is almost impossible to believe that four devices had a defect.
    05-22-2015 02:42 PM
  22. duketreo's Avatar
    They don't carry the 128 in store. If possible, I will never buy a phone online or by phone again. I have pictures of the last three. Even sent one to Verizon upon delivery the second time when this happened and they agreed it was wrong. Went to return two in store as a supervisor suggested to speed things up and they wouldn't even take them without activating each one and charging a fee so I left. They've worn me down and it's not worth the fight anymore.
    05-22-2015 02:53 PM
  23. dcool19d's Avatar
    They don't carry the 128 in store. If possible, I will never buy a phone online or by phone again. I have pictures of the last three. Even sent one to Verizon upon delivery the second time when this happened and they agreed it was wrong. Went to return two in store as a supervisor suggested to speed things up and they wouldn't even take them without activating each one and charging a fee so I left. They've worn me down and it's not worth the fight anymore.
    Did you try BestBuy to see if they had it in stock?
    05-22-2015 03:18 PM
  24. duketreo's Avatar
    Did you try BestBuy to see if they had it in stock?
    Unfortunately, the big box retailers don't carry them in-store either. I think they just started making them available for online ordering. I actually tried to order from BestBuy instead of Verizon last time but they wouldn't allow for store pickup. I figured at that point, I'd be better off gambling again with Verizon. Guess I bet the wrong horse?
    05-22-2015 04:09 PM
  25. jcp007's Avatar
    Unfortunately, the big box retailers don't carry them in-store either. I think they just started making them available for online ordering. I actually tried to order from BestBuy instead of Verizon last time but they wouldn't allow for store pickup. I figured at that point, I'd be better off gambling again with Verizon. Guess I bet the wrong horse?
    Is it possible for you to change carriers? I would have raised Cain and Abel with VZW otherwise until I got a device without a defect. Sorry you have had such rotten luck.
    05-22-2015 05:04 PM
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