So, I got my girlfriend a S6 last month and today it went full retard. This phone was babied, the only apps on it that are downloaded are mainstream apps like Facebook (which I believe is already installed) and whatnot. She barely uses it other than the camera and social media, is what i'm trying to say.
Issues:
- Restarts every 5 minutes on it's own.
- Super laggy, hard to navigate.
- No data connectivity.
- Phone status (baseband, IMEI, PRL, etc.) everything says unknown or disconnected.
- Camera doesn't work at all. Pitch black.
- Did a factory reset, cannot be activated.
After an hour with the representative over the phone, they're just sending out a replacement. Now, I know it sounds selfish and first world issue, but the phone is only 1 month old and I had asked if they were sending me a refurb or a brand new phone. He said that there was a low chance of a refurb since it's a newer device, but it's possible... I been with VZW since 2009, been a hell of a good customer, etc. etc. etc.
Would it be too much if, upon receiving the replacement and it's a refurb, that I called and complained...?
Issues:
- Restarts every 5 minutes on it's own.
- Super laggy, hard to navigate.
- No data connectivity.
- Phone status (baseband, IMEI, PRL, etc.) everything says unknown or disconnected.
- Camera doesn't work at all. Pitch black.
- Did a factory reset, cannot be activated.
After an hour with the representative over the phone, they're just sending out a replacement. Now, I know it sounds selfish and first world issue, but the phone is only 1 month old and I had asked if they were sending me a refurb or a brand new phone. He said that there was a low chance of a refurb since it's a newer device, but it's possible... I been with VZW since 2009, been a hell of a good customer, etc. etc. etc.
Would it be too much if, upon receiving the replacement and it's a refurb, that I called and complained...?