1. AC Question's Avatar
    trying to put my old BBM account on my Samsung S6 . its not working . am i doing something wrong ?
    06-04-2015 01:27 PM
  2. Electronic Rescue Service's Avatar
    Try to connect it to the Desktop Manager and back up the phone. After you've done this, keep trying to unlock the phone. If after 10 tries you've not unlocked the phone, your device will be wiped. All data will be gone, but this will give you a chance to write a new password and use your BlackBerry. Next step, restore the phone.
  3. Electronic Rescue Service's Avatar
    Try to connect it to the Desktop Manager and back up the phone. After you've done this, keep trying to unlock the phone. If after 10 tries you've not unlocked the phone, your device will be wiped. All data will be gone, but this will give you a chance to write a new password and use your BlackBerry. Next step, restore the phone.
    06-04-2015 02:46 PM

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