1. TeeAnn's Avatar
    Battery charged to 82%, sent a text, set the phone down, picked it up five minutes later and completely black screen, unresponsive with power button held down for 10 seconds. Googled and saw to press the down arrow, power and home at the same time. Got a screen that said something about a warning regarding installing a new OS and to press down arrow to cancel and restart phone. I did that and it rebooted and is fine now. WHAT IN THE WORLD?! Anyone heard of this? One more time and I'll be having them give me a replacement.

    Also, I upgraded to 5.0.2 last week. I see no difference on anything. Was so hopeful it would extend the battery life because I am extremely disappointed in that. I don't watch videos, listen to music. I make calls, text and use the browser on occasion. It's barely better than my S3!!!

    Any input is appreciated. Thanks!
    06-09-2015 09:44 PM
  2. jcp007's Avatar
    Battery charged to 82%, sent a text, set the phone down, picked it up five minutes later and completely black screen, unresponsive with power button held down for 10 seconds. Googled and saw to press the down arrow, power and home at the same time. Got a screen that said something about a warning regarding installing a new OS and to press down arrow to cancel and restart phone. I did that and it rebooted and is fine now. WHAT IN THE WORLD?! Anyone heard of this? One more time and I'll be having them give me a replacement.

    Also, I upgraded to 5.0.2 last week. I see no difference on anything. Was so hopeful it would extend the battery life because I am extremely disappointed in that. I don't watch videos, listen to music. I make calls, text and use the browser on occasion. It's barely better than my S3!!!

    Any input is appreciated. Thanks!
    It was probably a carrier patch. Future updates should help.
    06-09-2015 09:59 PM
  3. eao1991's Avatar
    I actually got this issue last week a couple of days after I accepted Verizon's OTA. I was listening to music over bluetooth, paused the song, and when I went back to resume it, I noticed the phone shut off. The charge was somewhere around 70-90%. I didn't get a warning message though after I got it to power on again.
    06-09-2015 11:49 PM
  4. ymmy's Avatar
    This is very famous Android black screen of death issue, can be fixed temporarily by battery pull or Power+Volume down buttons.
    06-10-2015 12:54 AM
  5. wezzyd's Avatar
    I had the exact same thing. Woke up to it. Kinda worried me too but got to that screen and just pressed volume down, power and home again and phone back on now. Never had this before with other phones

    Posted via the Android Central App
    06-10-2015 01:08 AM
  6. jcp007's Avatar
    Try clearing the cache partition. It might not be a bad idea especially if your carrier (which one?) pushed out an update.
    06-10-2015 06:15 AM
  7. kide#WN's Avatar
    I had the same issue three weeks ago with 64 GB S6. I'm on AT&T. I usually clean cash weekly, so the memory wasn't an issue. Hope it will be fixed soon.
    06-10-2015 06:39 AM
  8. wezzyd's Avatar
    I'm on o2 in uk

    Posted via the Android Central App
    06-10-2015 07:26 AM
  9. TeeAnn's Avatar
    It is Verizon. How do I clear the cache partition and what all does that clear? Settings, etc?
    06-10-2015 08:06 AM
  10. irok2000's Avatar
    I have the S6 from Verizon.....mine has done this on 4 different occasions. There is no rhyme or reason to it, it is just dead.
    I do the four button hold and reset the unit. A couple times I accidentally wiped the phone....not fun. Luckily everything was backed up in the Cloud.
    From my research, it is a bad phone. Even Samsung said to have provider replace it. I just don't want a refurbished phone. It could have the same problem.......or worse.
    06-11-2015 04:22 PM
  11. agsags's Avatar
    this has happened to me on my 5-day old phone. flushing cache, soft reboots, and multiple factory resets have not solved the problem. I am returning the phone to Best buy for a replacement.
    06-16-2015 10:39 AM
  12. TeeAnn's Avatar
    Luckily, mine has not done it again but I really hope it doesn't. All of these posters saying they hard reset or replaced their phone. I really, really don't want to start over with a whole new phone and take the time to get all of my settings and everything like I want them again. That's a big deal to me! I'm going to try very hard not to do it.
    06-16-2015 10:47 AM

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