1. Throwbackent's Avatar
    My worst fear came ttue. I slept past my alarm because my Verizon S6 in white 64gb decided to go black screen with the flashing blue led light while it was on the charger overnight .

    I've searched everywhere and it seems to be common. The reboot isn't working. Volume down and home screen isn't working. I work on the road for in home sales and need my phone for when I leave here in 3 hours. Please help!

    Jon
    Alieu Sesay likes this.
    06-13-2015 05:00 AM
  2. clintw22's Avatar
    I may be wrong but try volume down + power button for about 10 seconds. It's pretty much the same as a battery pull. Sorry if you've already tried this.
    06-13-2015 05:35 AM
  3. Throwbackent's Avatar
    Tried volume down and power button for over an hour. Finally finally rebooted. Everything is good, but why would it do this? How canice I prevent it from happening again? Now I'm so paranoid.
    06-13-2015 06:12 AM
  4. clintw22's Avatar
    I'm not sure. Are u still in the 14 day return period?
    06-13-2015 08:22 AM
  5. Throwbackent's Avatar
    06-13-2015 08:47 AM
  6. jcp007's Avatar
    Volume down+home+power is what you did to reboot.

    Try volume up+home+power. Use the volume rocker to toggle to clear cache partition. Power to accept.

    Toggle to reboot. Power to accept.

    If your issue occurs again, I would exchange. It's not a normal behavior.
    06-13-2015 09:25 AM
  7. Joseph Ahrens's Avatar
    Pushing volume down and power buttons for 10 seconds rebooted the phone.. Up a and running again... Thanks
    Legendaryleocrofty likes this.
    06-13-2015 10:56 AM
  8. jcp007's Avatar
    Pushing volume down and power buttons for 10 seconds rebooted the phone.. Up a and running again... Thanks
    Welcome to the AC Forums. Glad rebooting the device helped. Clearing the cache partition might be a future option to consider.
    06-13-2015 11:04 AM
  9. agsags's Avatar
    This has happened to me as well. Soft reboots, cache refreshes, and many iterative rounds of factory resets (with varying levels of reconfiguration) has failed to solve the problem. The phone is 5 days old and neither Verizon nor Samsung can offer any advice other than obtain a certified like-new device or take the phone back to best buy and ask for a replacement new phone.
    06-16-2015 10:06 AM
  10. jcp007's Avatar
    This has happened to me as well. Soft reboots, cache refreshes, and many iterative rounds of factory resets (with varying levels of reconfiguration) has failed to solve the problem. The phone is 5 days old and neither Verizon nor Samsung can offer any advice other than obtain a certified like-new device or take the phone back to best buy and ask for a replacement new phone.
    If you've tried all of that, get a new one.
    06-16-2015 08:01 PM
  11. Legendaryleocrofty's Avatar
    Thank you so much, that worked after doing the Power button and volume down for 10 seconds and it actually worked.
    02-15-2017 03:34 AM

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