1. nufan4115's Avatar
    I have a Verizon S6 was watching a video on facebook and all of a sudden my soft keys dont work... no back or recent apps keys work... nothing was touched on my end the video went a little weird and when it came back up my soft keys dont work. Short of a factory reset, anything i can do?
    06-14-2015 03:16 PM
  2. jcp007's Avatar
    I have a Verizon S6 was watching a video on facebook and all of a sudden my soft keys dont work... no back or recent apps keys work... nothing was touched on my end the video went a little weird and when it came back up my soft keys dont work. Short of a factory reset, anything i can do?
    First, check in Settings, maybe it got changed inadvertently? If not, try below.

    Try clearing the cache partition.

    Turn the device off.

    Hold volume up+home+power.

    In Manual Mode, use volume rocker to toggle to clear cache. Power button to accept.

    Then, toggle to reboot. Power button to accept.

    Try that and see if it helps.
    06-14-2015 03:38 PM
  3. nufan4115's Avatar
    No such luck. Cleared it and still no go on the back or recent apps button. Factory reset only option?
    06-14-2015 03:43 PM
  4. Ravi Paw's Avatar
    Have you checked that you accidentally haven't enabled power save mode....

    Android Central App (S6 White 64gb)
    06-14-2015 04:13 PM
  5. nufan4115's Avatar
    Yeah power save mode is off along with ultra power save mode
    06-14-2015 04:26 PM
  6. jcp007's Avatar
    No such luck. Cleared it and still no go on the back or recent apps button. Factory reset only option?
    If you didn't make any settings changes, and you've tried all of the above, then, I would give that a try.
    06-14-2015 06:39 PM
  7. nufan4115's Avatar
    That didnt work either..Guess I will have to call Verizon and get a replacement.
    06-15-2015 08:48 AM
  8. nufan4115's Avatar
    Got the replacement.....it has the camera focus issue. When camera is launched, it is blurry. Wont focus unless you shake the phone. Have another one coming now. We will see
    06-23-2015 07:27 AM

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