1. kaufmansm's Avatar
    When my phone is on the vzw wireless charging stand it lights up, phone says it is wireless charging and aprox charge time. but the phone discharges. Any ideas?
    06-14-2015 08:21 PM
  2. jcp007's Avatar
    When my phone is on the vzw wireless charging stand it lights up, phone says it is wireless charging and aprox charge time. but the phone discharges. Any ideas?
    Try charging with your device off.
    06-14-2015 08:30 PM
  3. kaufmansm's Avatar
    Try charging with your device off.
    tried that, same issue
    06-14-2015 08:31 PM
  4. jcp007's Avatar
    tried that, same issue
    Try clearing the cache partition.
    06-14-2015 08:37 PM
  5. kaufmansm's Avatar
    Try clearing the cache partition.
    how do i do that? and what else will that wipe out?
    06-14-2015 08:40 PM
  6. jcp007's Avatar
    how do i do that? and what else will that wipe out?
    It won't hurt anything.

    Turn the device off.

    Hold volume up rocker+home button+ power button at the same time.

    In manual mode, use the volume rocker to toggle to clear cache partition. Power button to accept.

    Then, use the volume rocker to reboot. Power button to accept.
    06-14-2015 08:49 PM
  7. kaufmansm's Avatar
    seems to have done the trick. thanks jcp007
    06-15-2015 04:22 PM
  8. jcp007's Avatar
    seems to have done the trick. thanks jcp007
    Glad to hear it. Let us know if it reoccurs.
    06-15-2015 07:05 PM
  9. kaufmansm's Avatar
    Only lasted one time. A reclear of cashe did nothing
    06-15-2015 07:06 PM
  10. jcp007's Avatar
    Only lasted one time. A reclear of cashe did nothing
    If you don't mind having to set your device again, try a factory reset. Settings/Personal/Backup and Reset. If it persists, it might time, depending upon how long it's been since your purchase, to consider your exchange your device. As long as your device is aligned properly, it shouldn't discharge while charging.
    06-15-2015 07:18 PM
  11. kaufmansm's Avatar
    It charges fine on a regular charger
    06-15-2015 07:21 PM
  12. jcp007's Avatar
    It charges fine on a regular charger
    Since it works on a regular charger. Try a different wireless charger and a rapid charger.
    06-15-2015 07:34 PM
  13. kaufmansm's Avatar
    Works fine with rapid charge
    06-15-2015 07:35 PM
  14. jcp007's Avatar
    Works fine with rapid charge
    It sounds like the wirless charger was the issue. Hopefully,the process wasn't too painful. Had to eliminate the device as the issue.
    06-15-2015 07:37 PM
  15. kaufmansm's Avatar
    Do you think having nfc enabled would affect this?
    06-15-2015 07:38 PM
  16. jcp007's Avatar
    Do you think having nfc enabled would affect this?
    Wouldn't think so. Try disabling it and give the wireless charger another go.
    06-15-2015 07:53 PM
  17. kaufmansm's Avatar
    I'll try that tonight
    06-15-2015 07:54 PM
  18. kaufmansm's Avatar
    Still no good. Went and exchanged the charger, still same issue. I'll give it another try after the next update.
    06-28-2015 08:29 PM
  19. dingyibvs's Avatar
    By now it's sounding like a defective unit, probably best to exchange it.
    06-28-2015 09:30 PM

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